Ene Esther

Esther Ene Customer Support Representative Mpape, Abuja 901101-- I am professional and versatile with a degree in Communications and a certificate in Effective Customer Service Skills. I am reliable, resourceful, proactive, organised, collaborative and always ready to take on new challenges. l am a native English speaker, with great communication skills and a strong focus on customer satisfaction, I am passionate about helping customers and solving their problems, and I take pride in my ability to communicate cleary and empathetically to provide the best possible experience for each person I interact with. I am always eager to learn new skills and expand my knowledge to better serve my customers. In addition, I am comfortable using a wide range of customer support tools and platforms, including Hubspot, Slack, Zendesk Intercom, Trello, Jira, Monday.com, Asana, etc. I can adapt quickly to new technologies and workflow. Work Experience Program Assistant Solid FM - Enugu April 2022 to February 2023 • Supported planning and coordination of radio programs and associated activities. • Assisted with planning and coordinating day-to-day and special program activities. • Conducted research to assist with routine tasks and special projects. • Conducted research and analyzed data to inform program decisions. • Remained solutions-oriented in the face of complex problems to assist management and overall business direction. Team Lead Delta NYSC Red Cross - Delta February 2022 to April 2022 • Trained new team members on relevant information on company procedures and safety requirements. • Coached team members in techniques necessary to complete job tasks. • Managed schedules, accepted time off requests and found coverage for short shifts. • Held weekly team meetings to inform team members on company news and updates • Worked with team to identify areas of improvement and devised solutions based on findings. • Managed leave requests and absences and arranged covers to facilitate the smooth flow of operations. • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards. Program intern NTA News - Abuja September 2018 to November 2018 • Analyzed problems and worked with teams to develop solutions. • Collaborated with other journalists and departments to produce well-rounded and comprehensive news coverage. • Attended press conferences, court hearings, and special events to stay conversant with current news. • Edited stories for accuracy and clarity. • Stayed up-to-date with current events and trends to stay ahead of the competition. • captured and edited audio, video and photographs to provide multimedia content to enhance stories. • Participated in editorial meetings to discuss story ideas and content. Newspaper reporter intern SUN Newspaper - Abuja August 2017 to October 2017 • Captured excellent photos to provide imagery for stories. • Completed research, compiled data, and assisted in timely reporting. • Attended press conferences and other media events to gather relevant information and quotes for stories. • Edited, proofread, and fact-checked content for accuracy. • Participated in editorial meetings to discuss story ideas and content • Regular end-of-day meetings to record our progress for the day Education BA in Mass Communication University of Nigeria, Nsukka - Enugu November 2015 to September 2019 Skills • Customer service • Organizational skills • Communication skills • Microsoft Office • Maintenance • Attention to details • Teamwork and collaboration Certifications and Licenses Effective Customer Service Skills From Alison