Erika Anne Gernaldo Rambuyon

ERIKA ANNE GERNALDO RAMBUYON 27 Salazar Street, Ligtasan, Tarlac City,Tarlac 29 years oldMarried August 21, 1989Filipino Job Objective: To be a part of an institution where I can apply the knowledge and skills I have accumulated academically and through experience Experience and Employment History: Profession Technical Trainer September 2013 – Present SUTHERLAND GLOBAL SERVICES Tarlac IT Park II, Ninoy Aquino Highway, San Isidro, Tarlac City, Tarlac Current: Profession Technical Trainer (Amazon Account) Instructs New Hire Employees on the process of how to use the Amazon’s tools and website as a means to assist customers Instructs New Hire Employees on how to communicate with Amazon’s customers in order to provide quality customer experience In charge of uploading and overseeing New Hire Employees’ schedules Manages and monitors new hire performance as they are endorsed to production Submit daily reports to management on New Hire Performance Provides support to new and tenured employees with their daily duties Works closely with HR and Management in ensuring New Hire Compliance Handles customer concerns as a Front Line Agent to be updated on current changes in policy and procedures as it ensures quality of New Hire Training Sends updates on policy and procedural changes Create Power Point presentations for refresher training to improve the overall account performance Customer Service Associate May 2010 – May 2011 (ABG Account – AvisBudget Group) Responsible in helping customers submit, modify or cancel their car rental reservations Helps customer in providing rental quotes and offering additional services the account provides Educates customer on the rental policies of the company to ensure smooth rental transactions Customer Service Associate - VoiceMay 2011 – September 2012 (Amazon Account) Communicating with customers about their experiences with a product or service Providing advice on purchasing products or services Answering customer questions about properly using or accessing a product or service Processing replacements or refund for problematic orders or services Listening to customer complaints or concerns and working to resolve their issues Helps file trouble tickets for systemic issues Helps direct customer to the appropriate department that can best help with their concern ESL TeacherJune 2013 – September 2013 Help students learn English grammar, pronunciation and conversational skills Develop appropriate instructional strategies Use a variety of instructional and assessment skills to ensure robust learning occurs Evaluate student's English comprehension and listening strategies, model more sophisticated strategies as students skills progress Teach students to check for understanding by retelling a story or text in English and in their first language Teach students to ask meaningful questions about the story in English Help students discern explicit and implicit information from the story and non-verbal markers - i.e. vocal intonation and facial expression of the reader Teach students how to communicate information in a clear manner using standard English constructs Educational Background: Bataan Peninsula State University, Main Campus -Bachelor of Science in Industrial Technology Major in Food Technology -Jose Rizal Institute – Highschool -Limay Elementary School Skills and Interests: Fluent in both English and Filipino, good work ethics, fast learning curve, computer literate and always willing to learn. I enjoy reading fiction novels like The Hunger Games Series and books written by Nicholas Sparks and Mitch Alboom