Erika Mae Manalo

ERIKA MAE MANALO Doing what is right, especially to my work well and thoroughly is a trait that will never change in me. I am a Behavioral Therapist, a Human Resource Personnel and a Customer Service Representative with 6 years of experience in total in all of the mentioned skills, seeking for a competitive and challenging environment where I can serve an organization and establish a fulfilling career for myself. MOBILE +63910 - 484 - 7645 EMAIL-ADDRESS 1061 Medex Subd, Calihan San Pablo City, Laguna EDUCATION- Bachelor of Arts in Psychology Colegio de San Gabriel Arcangel- BS Computer Science Asian Institute of Computer Studies- San Jose Del Monte Highschool San Jose Del Monte Bulacan- Tungkong Mangga Elementary School San Jose Del Monte Bulacan EXPERIENCE BEHAVIOR THERAPIST - August 2015 – September 2016 Behavior, Education, and Spirit Teacher Learning Center • Applied the principles of Behavior Analysis • Assessed behavior of children with autism • Conducted one-on-one interaction with children diagnosed with autism ADMINISTRATIVE / HUMAN RESOURCES ASSISTANT - May 2014 – July 2015 Bureau of Fisheries and Aquatic Resources National Fisheries Research and Development Institute • • • • • Handled end-to-end recruitment in the Bureau Processed employees’ compensation and benefits Submitted employee data reports by preparing and analyzing data Conducted orientation to new employees Maintained complete records of employees CUSTOMER SERVICE REPRESENTATIVE - August 2008 – September 2012 Pizza Hut Customer Service Center – Philippine Pizza Inc. • • • • • Handled complaints, provided appropriate solutions to ensure resolution Used telephones to reach out to customers and verify account information Greeted customers warmly and ascertain problem or reason for calling Assisted with placement of orders, refunds, or exchanges. Identified and assessed customer’s needs to achieve satisfaction S K I L L S AWARDS AND ACHIEVEMENTS • Prezi for Windows • Microsoft Word • Microsoft Excel • Microsoft Powerpoint • Microsoft Publisher • Microsoft Outlook • Windows Movie Maker • Adobe Photoshop • Statistical Package for the Social Sciences • Most Number of 100% Customer Satisfaction Survey Score, Pizza Hut Customer Service Center • Customer Service Representative of the Year, Pizza Hut Quezon City, 2010 & 2011 • Perfect Score Card Award, Pizza Hut Quezon City,- • Zero Customer Concern, Pizza Hut Customer Service Center • Dean’s Lister, Colegio de San Gabriel Arcangel, 2014 • Writer of the Year, San Jose Del Monte Highschool, 2007 • Student Government Leadership Award, San Jose Del Monte Highschool, 2007