Estelamie Ray Catherine Feniza

Estelamie Ray Catherine Feniza Experienced individual with strong Customer Service, Technical support, Sales background, can-do administrative tasks and has Social Media Management experience. For years, I have always demonstrated my Customer Service ability in negotiating with customer for customer service satisfaction. I have been with the BPO industry for 12 years that always stands out. With that being said, it helped me harness a lot of my skills in which I will be applying in the tasks that I will be given. Since most of my working years was spent in the BPO setup, I have tried working with different known companies and held different positions. I also manage to worked with different accounts which I have been able to apply my excellent organizational and analytical skills. One of the highest positions I had was being a Quality Assurance Manager which made me to be very keen to details as for me this is very crucial to every job. I always make sure that my work is of quality and with integrity. I am a highly motivated and positive individual which makes me to be a team player. I can also work with less supervision and accepts challenges and hunger to learn more. I am a great communicator. I can even consider myself as a Customer service master and efficient problem solver as I have proven this with all the awards that I received during my BPO years. I always make sure that I am able to provide thorough answers that leads to issue resolution. I have also been a VA for quite some time which was also in a BPO setup and have deftly manage administrative functions of the practice as well. Pretty much, I have the experience of being a Customer Service Representative or a VA, so it will not be hard for any given tasks as I am also open for new learnings. As I joined the freelancing industry, I made sure that I am fully equipped with the skills to become successful in this field and still willing to know more and undergo training specially in Social Media Management and has even tried some projects. If you will give me the chance to become part of the team, I will be more than happy to impart the skills that I have learned in the past and my present career. Let me know when we can discuss this project further as I would love to know more. Thanks! Personal Info Address: Mandaue City Cebu, 6014 Email address:-Phone no:- Skype: estelamie Feniza Work History Sep 2018 – Sept 2019 Senior Processing Executive Cognizant Technology Solutions Philippines Inc. | Central Visayas, Philippines     Industry Call Center / IT-Enabled Services / BPO Specialization Customer Service Answer calls and provides resolution to members regarding the insurance coverage concerns. Makes follow-up on unresolved cases to ensure issue resolution to member's satisfaction. Aug 2018 - Sep 2018  Publishing Consultant Author Solutions Philippines, Inc. | Central Visayas, Philippines    Industry Call Center / IT-Enabled Services / BPO Specialization - Publishing/Printing Makes inbound calls to encourage authors and presents packages that might suit their needs when they have already decided to publish their piece of work and make a sale out of it. Nov 2013 - Jul 2017  Technical Support Associate- Chat Convergys Philippines Services Corporation | Central Visayas, Philippines     Industry Call Center / IT-Enabled Services / BPO Specialization Technical & Helpdesk Support Handles technical issues and performs troubleshooting steps to resolve customer’s concerns. Responds on follow up emails to make sure that issue has been resolved Jul 2012 - Oct 2013  Quality Assurance Manager EAsiatech Solutions Incorporation | Central Visayas, Philippines    Industry Call Center / IT-Enabled Services / BPO Specialization Sales – Telesales/Telemarketing Collaborates with the team members on the target metrics Handle Quality Assurance and coach agents to improve their communication and sales skills. Initiates sales quality for both agents and clients. Feb 2012 - May 2012  Sales Specialist Offshore Staffing Solutions Inc     Industry Call Center / IT-Enabled Services / BPO Specialization Sales - Telesales/Telemarketing Calls businesses across the US and Australia, to initiate sales according to account specs. Generate leads and set appointment. Sep 2010 - Jan 2012  Virtual Assistant Executive Boutique Call Center | Central Visayas, Philippines    Industry Call Center / IT-Enabled Services / BPO Specialization Customer Service Calls businesses and home owner's across the US to generate leads and set appointment. – Transcribes voicemail and sent as an email. Mediates between seller and buyer in trading mobiles. Mar 2010 - Aug 2010  Customer Service Representative Aegis People Support     Industry Call Center / IT-Enabled Services / BPO Specialization Customer Service Provide outstanding customer service for booking travels and reservations for customers around the world. Aug 2007 - Jan 2008  Customer Service Representative Teletech | Central Visayas, Philippines     Industry Call Center / IT-Enabled Services / BPO Specialization Customer Service Provides outstanding customer service for booking travel reservations for customers around the world. Skills Can do multitasking and troubleshooting. Provides world class customer service. Do outbound calls and set appointments. Mediates between the seller and buyers. Transcribes voicemails. Listens and coach agents to improve quality calls. Education - University of Cebu     Bachelor's/College Degree in Nursing | Philippines