Faridah Muhammad

A reliable professional with a degree in software engineering course, with 3+years experience in system administration. Specialising in providing technical support to users remotely or on site resulting in less workflow downtime.Looking to contribute my core skills and experience to the IT System management team of my new employer.A list of my core skills are:

1.Tech hardware operability and maintenance

2.Troubleshooting

3.Cloud computing

4.system maintainance

5.User admin

6.IOT/Moblie device management

7.security and monitoring

I am fluent in english language.

In my previous role as a system administrator at Trustfund pensions i offered hands-on expertise in

developing secure solutions and automating processes to drive organisational success.

Successfully managed user accounts, passwords, user privileges, and access controls while

creating and installing network hardware to ensure a reliable, optimised network

infrastructure. Effectively documented all activities, reducing IT technical support tickets and

successfully migrating 1500 user accounts across two domains with a 99.9% uptime.

I also implemented a comprehensive disaster recovery plan that minimized downtime and ensured business continuity. 

As a system administrator at my current job role in Raddatech Ltd implemented and maintained a robust infrastructure that supported over 500 employees. I am well-versed in managing Active Directory, Group Policy, and Exchange Server, ensuring seamless operations and optimal performance. Additionally, I have a proven track record of troubleshooting complex issues, implementing security measures, and conducting system upgrades to enhance efficiency.

In my previous role as a IT help desk technician in jaiz bank I implemented proactive monitoring systems that reduced downtime by 30% and implemented robust security measures to protect against cyber threats. Additionally, I collaborated closely with cross-functional teams to streamline processes and improve overall system performance.