Farrah

FARRAH JOVES CALLO 120-Mangga St., Tanza, Tuguegarao City, 3500 Philippines Email Address:-Cellphone no.:- ------------------------------------------------------------------------------------------------------------------------------- Profile Works as Customer Service Officer A at Metro Tuguegarao Water District- Tuguegarao City, Philippines Worked as Company Receptionist at Delco Wire and Cable– Manila, Philippines Co-owned and managed a computer shop - Tuguegarao City, Philippines Acquired Masteral Degree units in Information Technology Acquired Bachelor of Science in Information Technology Practicum in National Power Corporation- Tuguegarao City, Philippines Currently enrolled in Master in Public Administration at Saint Paul University Philippines Alternate member of Bids and Awards Committee Member of Internal Quality Audit Team Wide experience in data entry and database search procedures Solid knowledge of database management Proficient with technical level communication ------------------------------------------------------------------------------------------------------------------------------- Work Experience 1. DECEMBER 3, 2018 - PRESENT Customer Service Officer A Metropolitan Tuguegarao Water District Main Ave., San Gabriel, Tuguegarao City 3500 Philippines Responsibilities: Supports data management by utilizing current automation programs and databases Prepare, validate accuracy, compile and sort source data according to priorities for computer entry or update. Responsible in the generation of account data to new accounts for billing. Enter Customer and account data into the TUBS+ system by inputting text based and numerical information from source documents into the system within time limits. Takes charge in posting of over and underpayment of the cost of materials to corresponding accounts in the TUBS+ system. Consolidate, check and post accounts for reopening in the TUBS+ System. Consolidate, check and post disconnected accounts in the TUBS+ System. Takes charge in updating of the replacement of meters in the TUBS+ system. Review for any error, correct any incompatibilities and check output data generated from monthly reports of new connection, reopening and disconnection to Bill of Materials, CRR and CSD Daily Action Report. Prepare schedule for reading and ensure that all zones are properly sequenced Takes charge in checking and printing of ledgers of accounts with request letters Check and prepare statement of accounts requested by government offices and consumers. Consolidate, prepare and print IPCR forms of employees under Commercial Division Manages and control the requisition of office supplies for the Commercial division Responsible in validating and posting of classification of accounts in the TUBS+ system through submitted job orders. Verify and prepare a report for accounts inspected with illegal connection. Assists in the continuous monitoring of the division’s performance and processes in compliance with the ISO 9001:2015 requirements. Attend to customers' queries and ensure that proper customer service has been delivered. Perform other duties as may be directed by immediate supervisor or by the general manager. 2. FEBRUARY 2013- DECEMBER 2, 2018Customer Service Officer B Metropolitan Tuguegarao Water District Main Ave., San Gabriel, Tuguegarao City 3500 Philippines Responsibilities: Review data for deficiencies or error, correct any incompatibilities if possible and check output Plan, develop, maintain and support the database system in accordance with user requirement Apply data program techniques and procedures Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry or update Enter customer and account data by inputting text based and numerical information from source documents into the system within time limits Utilize current automation programs and databases to support data management Carry out verification of data integrity in consultation with supervisor Conduct data mining as per user's requirements Attend to customers' queries and ensure that proper customer service has been delivered 3. OCTOBER 2009- FEBRUARY 2013Utilities/Customer Service Assistant A Metropolitan Tuguegarao Water District Main Ave., San Gabriel, Tuguegarao City 3500 Philippines Responsibilities: Maintain and update the billing and collection system of the customer accounts division. Attend to customer’s queries and complaints. In charge in assigning of account numbers to newly connected consumers. Summarize and input newly connected accounts in the system. Summarize and input reopened accounts in the system. Summarize and print ledger of disconnected accounts Update accounts in the system whose meters were being replaced. Bill over and under payment of cost of materials to corresponding accounts in the system. Check and prepare job order of accounts for check meter, disconnection and replacement of meter. Monitor delinquent accounts for disconnection. Summarize re-classed accounts generated from the billing edit list. Check billing edit list per zone. 1. FEB. 2, 2002- SEPT. 30, 2009Computer Operator Metro Tuguegarao Water District Main Avenue, San Gabriel, Tuguegarao City Responsibilities: Maintain and update the billing and collection system. Attend to customer’s queries and complaints regarding billing. In charge in assigning of account numbers to newly connected consumers.  Prepare summary report of new, reopened and disconnected connections for data entry using the billing and collection system. Prepare and print notice bills for reading. Prepare summary report of replacement of meters. Checks meter reading proof list per zone. Prepare job orders with high and low consumption. Summarize and print ledgers of disconnected accounts. Prepare monthly summary of new and reopened installations for Solana and Piat. 2. AUGUST - DECEMBER 2001Company Receptionist Delco Wire and Cable Company Responsibilities: Responsible in handling all telephone calls and logging them into the computer. Responsible in handling all transmittals inside and outside the office. Assist the secretary of the General Manager ------------------------------------------------------------------------------------------------------------------------------------------ Education Graduate School: Master of Science in Public Administration (2019-present)(18 units earned) St. Paul University Philippines Tuguegarao City, Cagayan Valley, Philippines Graduate School: Master of Science in Information Technology (2001)(27 units earned) St. Paul University Philippines Tuguegarao City, Cagayan Valley, Philippines Tertiary:Bachelor of Science in Information Technology -)St. Paul University Philippines Tuguegarao City, Cagayan Valley, Philippines Secondary:St. Paul University -)Tuguegarao City, Cagayan Valley, Philippines PrimaryCaggay-Tanza Elementary School -)Tuguegarao City, Cagayan Valley, Phillipines ------------------------------------------------------------------------------------------------------------------------------------------ Professional Eligibility Civil Service Professional Eligibility Date: June 7, 2002 SKILLS AND STRENGTHS: 1. Ability to effect positive relationship to others 2. Integrated into information technology 3. Flexible to any type of environment 4. Maintains professionalism at all times 5. Ability to prioritize work and can work under pressure 6. Patient oriented and finds happiness in helping others 7. Able to work independently 8. An excellent team player 9. Has an incredible work ethic TECHNICAL SKILLS: 1.  Microsoft Office Applications (MS Word, Excel, Powerpoint Publisher) 2. Database Applications (MS Access) 3.  Adobe Photoshop, Windows Movie Maker, ProShow PERSONAL AND PROFESSIONAL DEVELOPMENT: 1. IEC Workshop under Consulting Services for the Conduct of Feasibility Study for the Sanitation Concept Design for Non-Mandamus Water Districts June 17-18, 2019 2. Documentation Training and Workshop in establishing, integrating, and implementing the Quality Management System (ISO 9001:-. Review Adequacy and Sufficiency of Precedures to QMS Procedures in establishing, integrating and implementing the Quality Management System (ISO 9001:-. ISO 9001: Awareness Training Workshop in establishing, integrating and implementing the Quality Management System (ISO 9001:-. Strategic Performance Management System (SPMS) Training October 19-21,2016 Davao City Water District 6. Supervisory Development Course Tracks II and III April 22-26, 2013 Civil Service Commission, Region 2 7. Supervisory Development Course Track I October 15-18,2012 Civil Service Commission, Region 2 8. Business Planning Sept. 12-14,2012 9. Strategic Performance Management System (SPMS) Training Civil Service Commission, Region 2 Villa Victoria Hotel Tuguegarao City – May 3-4, 2012 10. Ethical Standards and Value Development cum Public Sector Unionism Civil Service Commission, Region 2 MTWD Function Room Tuguegarao City – April 24-25, 2012 11. Career Coaching Metro Tuguegarao Water District MTWD Audio Visual Room Tuguegarao City – March 21, 2012 12. Orientation on Government Procurement Reform Act May 4, 2011 13. Software Freedom Day: Smarter Communities Choose to be Free Saint Paul University Philippines Tuguegarao City - Sept. 17, 2011 14. Customers Are our Reason for Excellence (CARE) Seminar Workshop Metro Tuguegarao Water District Tuguegarao City- July 22-23, 2010 15. Gender Advocacy and Mainstreaming Program Formulation Seminar Local Water Utilities Administration Tuguegarao City– June 2010 16. Gender Advocacy and Mainstreaming for Empowerment Civil Service Commission Tuguegarao City - March 2010 17. Seminar Workshop on Microsoft Access Metro Tuguegarao Water District Tuguegarao City-Dec. 28, 2007 18. Water Distribution Model (WaterGEMS) Training Bentley Systems Institute Kuala Lumpur, Malaysia-Nov. 2007 19. Seminar Workshop on Computerization in Records Management Philippine Records Management Association, Inc. Vigan City– Oct. 2007 20. Ethical Standards in the Public Service Tuguegarao City - March 2007 21. Seminar Workshop on Technical Writing PAWD Inc. Dumaguete City– August 2006 22.  Values Orientation Workshop (VOW) Metro Tuguegarao Water District Tuguegarao City– February 2006 23. Performance Evaluation System Civil Service Commission Tuguegarao City - February 2005 24. OJT on Utility Rules and Regulations on Billing and Collection Metro Tuguegarao Water District Tuguegarao City - February 2002 REFERENCES: 1. Ronald R. DancelCivil Service Commission Region 2 Tuguegarao City 3500 Phil. Tel No.: -. Maybelle E. AnogDepartment of Interior and Local Govt. Region 2 Tuguegarao City 3500 Phil. Tel No.: -. Corazon CorpuzDepartment of Environment and Natural Resources Region 2 Tuguegarao City 3500 Phil. Tel No.: -