Lea Mullera 16 ò Zagreb
- ò-https://www.linkedin.com/in/filipziger
F ILIP Ž IGER
IT C O N S U L T A N T
Highly experienced, detail-oriented IT Professional with seven years of experience as a support specialist and
systems/network technician. Exceptional academic qualifications including professional degrees in IT Technologies
(2012) and Computing (2009) as well as five years of MLM experience where I worked with two companies’ and
responsible for a 70-person team. Proficient in determining system requirements and resolving technical issues quickly.
Skilled in providing effective leadership in fast-paced, deadline driven environments. Outstanding presentation and
communication skills with superior technical knowledge utilized to solve complex IT issues. Able to effectively lead and
motivate teams. Excellent written and oral communication skills and highly capable of explaining complex issues in
layman’s terms.
CORE COMPETENCIES
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Remote work experience
Project Management
Quality Management
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Data Analysis
Digital Marketing
Human Resources
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Customer service
Software Configuration
CRM
EDUCATION
University of Zagreb, Zagreb, Croatia
Specialist Graduate – IT Technologies (2012)
Undergraduate Professional Study – Computing (2009)
▪ Relevant Coursework: Worked at the Student Union which represents about 80,000 students at Croatian
government and many Unions.
Languages:
TECHNICAL SKILLS
C, MYSQL, Linux, PHP, CSS, HTML, XML, JavaScript, Object oriented design and methodology
(SCRUM, Waterfall).
Database Systems:
Oracle, MySQL, Apache HTTP/s, VPN, FTP Server, SQL Server, Active Directory.
Operating Systems:
Windows 7/8, CentOS, Debian, Microsoft/Apple OS, iOS, Ubuntu, MS-DOS, UNIX, z/OS.
Software:
Microsoft Office Suite, Camtasia2, SalesForce, Autodesk, Visio, Web Services, and Google Docs.
Packages/Tools:
Cisco, Allied Telesis, Panduit, Fluke, OTDR, Windows, Linus, Computer Hardware, Backups and
Recover, Router Configuration, Software Installation, Anti-Virus, Windows Updates.
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PROFESSIONAL EXPERIENCE
Hostinger International Ltd. ò Cyprus ò 2013 – Present
Client Support Associate (Remote)
Knowledgeably provide technical support for MySQL, Apache, PHP, DNS, FTP, domain registration, cPanel.
Consistently assist company server managers with any stability or load-related issues.
Consistently provided 1st/2nd line support to users.
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Professionally provide customer support via live chat and ticket system.
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Elance ò USA ò 2011 – Present
Freelancer
Skillfully taught customers about Directadmin, cPanel, DNS, FTP, MySQL, Apache.
Maintained and repaired crashed PC’s, ensuring all PC’s were up-to-date with recent updates and security patches
Created and inputted new user accounts.
Imaged and prepped new workstations to ensure they were operating efficiently and ready to deploy.
Expertly employed Remedy to update asset records and work daily tickets.
Knowledgeably troubleshot clients Windows and applications issues.
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Juris Protecta ò Zagreb ò 2012 – 2013
IT Consultant
Professionally maintained company laptops and computers with Windows XP, Vista, 7 and 8.
Effectively managed Windows Server 2008 and Microsoft Office 365 Exchange.
Proficiently managed and maintained company hardware, software, mobile devices and tablets.
Created and managed IT tutorials, asset registry, and auditing methods/procedures.
Successfully controlled and supervised company user accounts, administration accounts, emails and passwords.
Skillfully created and implemented training with staff for new company hardware or software.
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Prepoznatljivo ò Zagreb ò 2011 – 2014
Web Administrator
Performed integration and implementation of application software and hardware configuration changes.
Consistently provided application and system support for several internal departments.
Provided technical training to clients on hardware and software application usage.
Provided end user technical support, answered questions, and provided information via phone, e-mail, desktop
support, or onsite hardware and software direct support.
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Netiks ò Zagreb ò 2011 – 2012
Network Technician
Expertly design and implement WLAN, LAN, VLAN, VOIP computer networks with optic fiber and copper.
Proficiently diagnosed desktop, application, networking and infrastructure issues.
Effectively supported a wide and varied client base.
Successfully troubleshot PC’s, laptops and mobile devices.
Consistently provided 1st/2nd line support to users.
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Rubus ò Zagreb ò 2010 – 2011
Computer Scientist
Professionally provide customer support via telephone and ticket system.
Administered the IT department’s policies and procedures.
Expertly installed and supported telecommunication equipment.
Maintained a log of all problems detected and system backups.
Cross-collaborated with software suppliers to resolve operational issues.
ADDITIONAL CREDENTIALS
CERTIFICATIONS
Category B Driver License.
PORTFOLIO
https://www.linkedin.com/in/filipziger
AFFILIATIONS
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INTERESTS/ACTIVITIES
Dogs, Snowboarding, Windsurfing, Photography,
Traveling, Cooking, Community Education
Members of the National Council for Higher Education
President of student union of Polytechnic of Zagreb -)
Member of Croatian Union of Students -).
Professional References: Available Upon Request
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