Florante Luat Jr

Florante Aquino Luat Jr. Mobile - Email- SUMMARY OF QUALIFICATIONS     Experience in BPO/Call Center Industry. Nine (9) years of experience in Hotel Operations. Proficient in Microsoft Operating Systems, Microsoft Office Application and other CITRIX based OS. Has background knowledge in PABX System, INNKEEPER HMS, FIESTA HMS, FIDELIO, OPERA V.5, OPERA V.4 & V.3.0 PMS, INFRASYS & MICROS FIDELIO. EDUCATIONAL ATTAINMENT Bachelor of Science in Hotel and Restaurant Management Our Lady of Fatima University Philippines Valenzuela City, Philippines- EMPLOYMENT HISTORY January 2015 – January 2018 – Customer / Technical Support Representative Alorica (West Contact Services) – Comcast / Caesars Entertainment Group Makati City   Providing Complete Customer Service. Providing assistance and booking hotel reservation to all Caesars properties in Las Vegas.    Providing technical assistance (Home Phone /HSI - IP). Analyze, troubleshoot and resolve technical issues for voice, internet or data installation and connection issues. Handling billing / payment for customers account. February 2014 - January 2015 - Sales Agent Convergys (Stream Global Services) – Sprint Makati City   Selling Sprint products (Mobile Phone / Landline Phone /Broadband Internet). Handling billing / payment for customers account. October 2013 - February 2014 - CSR/Sales Agent ACCESS Worldwide - AT&T U-VERSE Green Makati City     Providing Complete Customer Service. Handling billing / payment for customers account. Selling AT&T products (Landline/Cable/HSI/Mobile Phone). Selling AT&T affiliate product (DTV-Direct TV). January 2013 - October 2013 - Vacation Specialist AEGIS Phils. - EXPEDIA U.S. Account Makati City    Providing Complete Customer Service. Providing assistance and booking hotel, flight, car & activities reservation for clients. Handling more than 1,000++ hotels worldwide / 500++ airlines worldwide / 50++ car rental company worldwide November 2012 - December 2012- CSA (Customer Service Associate) Alorica Phils. – H&R Block Account (Project Based Account) Alphland Plaza    Providing Complete Customer Service. Processing telephone application for Emerald Advantage Card. Scheduling client to local office for appointment to a Tax Professional. September 2008 - April 2012 - Income Auditor / Accounts Assistant / Night Auditor / Front Office Receptionist City Seasons Hotel / City Seasons Suites Dubai Deira Dubai, U.A. E. May 2008 - August 2008 - Front Office Assistant West Makati Tourist Inn Makati City, Philippines December 2006 - July 2007 - Front Office Supervisor Regalia Tower Suites Managed and Operated by Genesis Hotel and Resorts Quezon City, Philippines March 2003 - December 2006 - Front Office Supervisor / Team Leader / Receptionist ASB Condotels Makati City, Philippines