Frances Olive Figueroa Custodio

Frances Olive Custodio CONTACT INFO WORK EXPERIENCE VIRTUAL ASSISTANT- TEAM LEADER Phone - Email - Address Puerto Princesa City, Palawan 5300 PROFESSIONAL SKILLS Light Graphic Design Light Video Editing Email Management Customer Relations and Recovery Employee Scheduling (Can be considered as Calendar Management) Training Newly Hires Ticket Management (Via Hubspot) Client Onboarding Filing and other Admin tasks Preparing Customer Contracts SOFTWARE EXPERIENCE Canva GSuite MS Office Hubspot Front Trello Slack Facebook Instagram LastPass Skype Zoom Loom Epay Grammarly Nowcerts CSR 2020-Present Process day-to-day endorsements, certificates andemail management. Creates training manual and prepares contracts forsigning Handles customer relations and account recovery CUSTOMER EXPERIENCE DEPARTMENT MANAGER Golden Arches Development Corporation--Mcdonalds Philippines- Personally handles customer recovery and complaints Handles internal operations to improve the quality of service and overall customer experience Handled training and scheduling of employees ENCODER-ADMIN ASSISTANT City Administrator's Office- Encodes all inbound and outbound letters, memo's and requests Assist City Administrator's secretary and handlesinbound and outbound calls SERVICE CREW- CREW TRAINER Golden Arches Development Corporation--Mcdonalds Philippines- Trains newly hire crew in the service side of the restaurant Does day-to-day order taking and providing quality and friendly service EDUCATION PALAWAN STATE UNIVERSITY- Bachelor of Science in Hospitality Management Major in Tourism REFERENCES Kate Patrique Angelica Carpio| Author Solutions PH/Operations Supervisor|-Talah Mariz Gigan| Roots of Health/Social Worker (Youth Counselor)|-Claire Cadungog| BDO Unibank/Service Officer Pool| -