CUSTOMER SERVICE REPRESENTATIVE
FRANCIA
RODRIGUEZ
GET IN CONTACT
Mobile:-
Globe:-
Blk 5 Lot 2 Centennial Town Homes, San Isidro, Cabuyao, Laguna
Email Address:-
PERSONAL PROFILE
WORK EXPERIENCE
A professional Customer Service
Representative who can guarantee
to provide excellent service. I am
willing to learn and can do
mutitask. I also have excellent
communication skills.
CUSTOMER SERVICE REPRESENTATIVE
AREAS OF EXPERTISE
Excellent Communication Skill
Multitasking
Microsoft Word, Excel and Power
point
Passion to work
Willingness to learn
Concentrix Philippines | 2018 - Present
Answer inbound calls and resolve customer queries
Has been trained for Technical support
Follow up and provide update on existing customer cases
Respond to emails being forwarded by Team Leaders
Worked as a Subject Matter Expert
BACK OFFICE AND EMAIL CUSTOMER SERVICE
REPRESENTATIVE
Sutherland Global | 2014 – 2017
Respond to email sent by clients,team leaders and partner store associate
Assist customers by responding to them through email
EDUCATION HISTORY
CENTRAL BICOL STATE UNIVERSITY OF AGRICULTURE
OTHER SKILLS
The ability to analyze complex
information
Can resolve queries in a small
amount of time
I prefer working smart than
working hard
Detail oriented
Excellent problem solver
Bachelor of Secondary Education Major in English, 2014
Member, English Society
Vice President , Campus Journalism
RAGAY NATIONAL AGRICULTURAL AND FISHERIES SCHOOL
Graduated Class of 2010. Valedictorian
President, Agriculture Club
Student Council Member
Debate Team Secretary
