A quality-focused individual with advance experience and knowledge in Service Desk / Application Support and for technical accounts. Demonstrated a successful history in the field of customer service providing technical resolutions to customers. Strengths in communication, organisation, training and a commitment in meeting the metrics imposed by the employer/clients.Willing to undergo extensive training and learn new skills. Seeking the opportunity to apply my knowledge and skills in a new and challenging environment and to contribute to the success of your organisation.