Francis Mutila

I have more than five years in the hospitality industry and more than one year in the customer care and technical support industry. Having worked both in the hospitality industry, Debt Collection, and Teaching for all these years. I have immersed quite a number of skills and experience which I believe will play a part in realization of the organization's objective;

DEBT COLLECTION

·       Knowledge of proper and ethical debt collection techniques.

·       Ability to quickly build a picture of a customer's personal circumstances and needs.

·       Strong negotiating, counseling, and problem-solving skills.

·       Experience in collecting first and third-party accounts.

·       Working knowledge of Microsoft Office Suites Word, Excel, and Access.

·       Ability to be discreet while working with confidential information.

·       Able to work well as a team and on own initiative.

RESTAURANT MANAGEMENT

• Strategic Planning

• Quality Management System

** • Team Leadership**

** • Client Relations**

• Budget Monitoring

• Budget Planning

• Operation Management

•Communication Skills