Francis Mutila

Francis Mutila Sava Nairobi, Kenya- Cell (--Summary I value the philosophy of hard-work and Honesty. My personal drive is the great desire to challenge a problem and to commit my efforts to getting my results towards my great conviction in success. Executive summary  Motivated team player with demonstrated talent for deploying research and organizational skills towards analyzing, upgrading and streamlining complex process for improvement.  Outstanding interpersonal, motivational and skills, analytical, articulate and diligent.  Extensive experience with record of improving efficiency, productivity and profitability through process improvement.  Enthusiastic self-starter, who can boost productivity, cut costs, foster efficiency and ensure profitability.  Creative problem-solver, who can see big picture while never losing sight of detail that deliver results.  Goal driven achiever with strong organizational skills, detail-oriented. CORE COMPETENCIES DEBT COLLECTION  Knowledge of proper and ethical debt collection techniques.  Ability to quickly build a picture of a customer’ personal circumstances and needs.  Strong negotiating, counseling, and problem solving skills.  Experience of collecting first and third party accounts.  Working knowledge of Microsoft Office Suites Word, Excel and Access.  Ability to be discreet while working with confidential information.  Able to work well as a team and on own initiative. RESTAURANT MANAGEMENT • Strategic Planning • Quality Management System • Team Leadership • Client Relations • Budget Monitoring • Budget Planning • Operation Management •Communication Skills EDUCATION  Beam International Training Centre- Hotel and Catering Management (Diploma)  Gathiga Sec. School  St Martins Prim. School EMPLOYMENT  Debt Collector- Acorns Agency 2020  Restaurant Supervisor - Afro American Food Company(Hardees Kenya) 2017  Waiter- Afro-American Food Company (Hardees Kenya)  Restaurant Supervisor-Ocean Basket Kenya July 2015- July 2016  Waiter- Ocean basket Restaurant February 2015- July 2015  Tutor - Kangemi Resource Centre. 1. Restaurant supervisor position at New Branch TWO RIVERS. 2. Computer assistant *INDUSTRY 1. Hospitality 2. Teaching 3. Debt Collection DEBT COLLECTION 1. Recovering money from people who have taken out loans. 2. Working with Credit Controllers to contact debtors to pursue payment. 3. Making outbound collection calls to debtors. 4. Reducing the outstanding debt owed to a company. 5. Responding to telephone inquiries using standard scripts and procedures. 6. Working with debtors to work out payments. 7. Following up clients on previous payment arrangements. 8. Locating and establishing contact with debtors. 9. Maintaining accurate, up-to-date customer account information. 10.When necessary liaising with solicitors and bailiffs. 11.Daily banking and processing received cheques and cash. 12.Reviewing the arrears of clients. 13.Negotiating settlements with clients. 14.Taking ownership of debt collection cases. 15.Maintaining appropriate and comprehensive records of all customer discussions. 16.Reporting daily progress against targets to the Team Leader RESTAURANT MANAGEMENT 1. Customer Satisfaction 2. Staff Development 3. Staff motivation and recognition 4. Cost of sales % management 5. Upselling and upsizing 6. Order Accuracy 7. Service time 8. Cash vs Sales reconciliation 9. Quality assurance 10.Adherence to regulations and certification bodies. 11.Access and security control PROCUREMENT AND INVENTORY MAN 1. 2. 3. 4. 5. 6. Stock arrangement and Redesigning. Stock Replenishment - ROL/Q Stock Management and Dispatch 5s (sort ,set in order, shine, standardize) Stock audit /count and regulation compliance forecasting sustain. Receiving HUMAN RESOURCE-. Taking part in Recruiting HR SOPs/policy development and implementation Budgeting preparation and implementation Payroll management Employee safety, welfare, wellness and health Adherence to regulations and certification bodies Audit and regulation compliance Guidance and Counseling Teaching-. Demonstrating Commitment to the Profession Maintaining a Professional Appearance Ability to Collaborate Good Communication Ability to Identify Student Needs Ability to Assess Ability to Use Varied Teaching Strategies REFEREES UPON REQUEST Mrs. Roselyn Maundu C.E.O Acorns Agency Phone number- Email:- Mrs. Irene Towett HR/SC Manager Hardees Kenya PO BOX 14211 Nairobi Phone number - Mr. Heppenstall Ongondo Manager Ocean Basket Phone number - Email-