Froilan de Guia Jr

Address: Block 29 Lot 6 Westwood Highlands Subdivision Aguinaldo Highway Dasmarinas, Cavite 4114 Contact Number: - Email:- Froilan S. de Guia Jr. ________________________________________________________________________ Experience: June 2017- September 2017 Eigo Online Masters Virtual Assistant/Team Lead • Monitors progress of team members and coaches them on improvement. • Coordinates and supervises the daily operations of Fitcrew USA. • Participates in continuous improvement as part of the leadership team. • Provides feedback and develops action plans to drive individual and team performance. • Conducts formal employee performance reviews, establish development plans and as appropriate, pay adjustments, disciplinary actions and termination. February 2017-June 2017 Christine Valmy Inc. Virtual Assistant • Monitors sales and online bookings for Christine Valmy’s licensed programs. February 2017- September 2017 Virtual Coworker Virtual Assistant • Manages online customer support for an E-commerce business. • Updates client’s database on Shopify. • Responds to all emails and online form queries through Zendesk. • Does other ad-hoc tasks as requested. February 2016 – February 2017 Taskus Imus, Cavite Operations Team Leader • • • • • • • Monitors progress of team members and coaches them on improvement. Coordinates and supervises the daily operations of Deliveroo Ensures that all policies and procedures are in place for all duties in each of the respected departments Participates in continuous improvement as part of the leadership team. Provides feedback and develops action plans to drive individual and team performance. Effective coaching and development of 15-23 team members. Conducts formal employee performance reviews, establish development plans and as appropriate, pay adjustments, disciplinary actions and termination. April 2014 – February 2016 Concentrix Quezon City Assistant Operations Manager • • • • • Monitors progress of team members and coaches them on improvement. Provides feedback and develops action plans to drive individual and team performance. Effective coaching and development of 15-23 team members. Conducts formal employee performance reviews, establish development plans and as appropriate, pay adjustments, disciplinary actions and termination. Handles Escalations. January 2012 – March 2014 West Contact Services Makati City Team Leader • • • • • Monitors progress of team members and coaches them on improvement. Provides feedback and develops action plans to drive individual and team performance. Effective coaching and development of 8-15 team members. Conducts formal employee performance reviews, establish development plans and as appropriate, pay adjustments, disciplinary actions and termination. Handles Escalations. November 2010 – January 2012 Myoho Renge Copy Inc Paranaque City Sales and Marketing Executive • • • • • • • Tracks weekly/monthly sales data and reports. Promotes and sells products and services at an international level. Constructs personal sales lead lists. Develops new accounts and expands customer base in the domestic or international basis. Responds to customer needs and requirements with appropriate solution. Creates presentations to market products to various decision making audiences. Oversees entire sales process from start to finish with each customer. January 2009 – November 2010 EXL Services Pasay City Appointment Coordinator • • • • Responsible for scheduling and confirming audit appointments for the Auditors of Travelers Insurance. Informs the client about the documents needed for the audits scheduled. Informs the clients why the audit is needed for their policy. Responsible for verifying and updating insurance information for clients November 2007 – December 2008 Sutherland Global Services Makati City Technical Support Representative • Responsible for providing solutions to Technical and non-technical concerns of customers regarding the services or products offered by Microsoft. February 2006 – March 2011 Red Chefs Catering Services Quezon City Chef/Consultant • • Responsible for preparation and provision of excellent quality food for booked events. In-charge of procuring vendors, food supply purchasing, menu development and food service enhancement. September 2004 – July 2011 Fricajo Catering Services Quezon City Chef/Consultant • • Responsible for preparation and provision of excellent quality food for booked events. in-charge of procuring vendors, food supply purchasing, menu development and food service enhancement. April 2003 – July 2004 Christine Valmy New Jersey, USA Packaging and Laboratory Assistant   Assists in the production and packaging of direct order cosmetic products for marketing.  Education: Tertiary: 2004 – 2006 Secondary: 1999 – 2003 Primary: 1992 – 1998 Academy for International Culinary Arts Pasig City La Consolacion College Caloocan City La Consolacion College Caloocan City Skills: • Excellent time and task management abilities • Strong analytical and problem solving skills • • Skilled in using MS office applications. Very flexible in high-pressure circumstances. • Business-level written and verbal English communication skills References: Will be supplied upon request.