Gelyn Grace Albano

GELYN GRACE M. ALBANO (Gelyn) 10A Denims Street Litex Village, Rodriguez, Rizal -- PERSONAL BACKGROUND Born on October 15, 1982 in Manila, Philippines. Backed by 10 years of experience in the Business Process Outsourcing industry mainly supporting US-based platforms for Travel Sales (voice and chat) and Telco support (voice). She has worked with various campaigns such as Orbits, Comcast, and Best Buy to name a few. She used to be a Subject Matter Expert and CSR mentor/Frontline Coach back in her BPO years. She has championed client communication, basic administrative and reporting tasks throughout her BPO career. Has outstanding interpersonal skills supported by wellorganized admin and reporting schemes are truly the precious gems that she bring on the table. Has an excellent command of English and Filipino. Skilled for both oral and written communication. Knowledgeable in Microsoft Office, Siebel, Taleo, Lumesse, Unix-based systems, CRM, Citrix Metaframe and other software. Capable of the end to end recruitment process. WORK EXPERIENCE June 2013– Present Property Specialist New San Jose Builders Quezon City April 2016– December 2016 Recruitment Specialist Sitel Philippines Quezon City June 2015 – August 2015 Recruitment Specialist Concentrix Quezon City January 2015 – May 2015 Talent Acquisition Coordinator Hudson RPO Makati City February 2014 – December 2014 Assistant Trainer TeleTech Philippines Mandaluyong City August 2012 – February 2014 Recruitment Specialist EnfraUSA Ortigas Center, Pasig City July 2010 – May 2012 Chat Sales Representative TRG Global Pasig City June 2009 – November 2009 Inbound Sales Representative Sykes Asia Quezon City July 2008 – February 2009 Customer Service Representative CONVERGYS Quezon City October 2007 – May 2008 Chat Support Representative Paragon International Customer Care Makati City October 2005 – October 2007 Customer Support Representative IBM Daksh Business Process Services Inc. Makati City May 2004 – October 2005 Bartender / Cashier WWW’s Bar and Grill San Fernando City, La Union May 2002 – September 2002 Service Crew (Cashier) Jollibee Foods Corp. San Fernando City, La Union EDUCATION 2001 - 2004 SEA AND SKY COLLEGE BS Hotel and Restaurant Management 1999 - 2001 ST. LOUIS COLLEGE BS Architecture 1997 – 1999 LA CONSOLACION COLLEGE (3rd Year and 4th Year High School) 1995 – 1997 ST. PAUL COLLEGE PARANAQUE (1st Year and 2nd Year High School) 1990 – 1995 DON CARLO CAVINA SCHOOL Grade School