GEMALYN R.
DE CASTRO
An extremely motivated individual who
is seeking an opportunity to learn more,
upskill and grow both individually and
as a team player.
EXPERIENCE
Customer Support Specialist (Lead Agent)
EDUCATION
2014
Columban College
Bachelor of Science in
Accountancy
CONTACT
--Subic, Zambales, Philippines
/gemalynrosete
TalentPop
FEB 2022 - Present
Was recently promoted as a Lead Agent to support
and coach my teammates.
Handling email, chat, texts and social media
comments of an E-commerce company
Was trained to use both Gorgias and Zendesk
High QA scores
High CSAT scores
Agent of the month for July
Was commended three times during monthly
company wide meeting for great customers' and
client's feedback
Customer Support Specialist
TaskUs
October 2021-January 2022
Handling inbound calls of a US Food Delivery
Company.
Was part of an escalation team
No QA callouts received
High QA scores
Customer Support Specialist
IQOR Philippines
JUL 2019 - JUL 2020
Handling inbound calls of a US Financial Company
No QA callouts received
High QA scores
3 consecutive months with perfect CSAT score
