GEO LOURDES S. TEVES
62- A M.dela Fuente St,. Sampaloc, Manila, NCR--skype: geo.teves
CAREER OVERVIEW: Highly enthusiastic Customer Service Professional with more than 5 years client interface experience. Qualified Customer Service expert offering a record of successful job performance, proven problem solving ability and experience developing and implementing innovative solutions. Desire a position with career growth potential to reach the senior level of responsibility.
WORK EXPERIENCE
QUALITY ANALYST
January 2016 – June 2016
TaskUs Philippines - Anonas, QC (Turo Chat Account)
Ran reports and supplied data to fulfill client report requirements. Handles a team with 15-20 members. Responsible in making sure that customer's will get the utmost quality service through in depth analysis. Evaluates chat sessions and gives feedback to team mates. Ensure to meet daily live chat sessions metric.
QUALITY ASSURANCE SPECIALIST
August 30, 2012 – December 2015
TRG - Ortigas (AT&T Uverse)
Evaluates calls and gives feedback to team mates. Responsible in ensuring Quality guidelines and Company policies are being met by the agents on each and every call. Handles 15-20 agents. Collaborates with Operations with Process Improvements. Calibrates with clients and facilitates training for new guidelines and processes.
TECHNICAL SUPPORT / CUSTOMER SERVICE PROFESSIONAL
July 19, 2009 – August 25, 2012
TRG - Ortigas (AT&T – Homephone, ISP and Cable TV)
Provided accurate and appropriate information in response to customer inquiries. Addressed billing and technical inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Built customer loyalty by placing follow-up calls for customers who reported product issues. Takes in escalated calls and assists team mates through the consult line. Demonstrated mastery of customer service call flow within specified timeframes.
EDUCATIONAL BACKGROUND
2006 – 2009FAR EASTERN UNIVERSITY
Bachelor of Secondary Education
Major in Sports and Recreation Management
2002 -2006DE OCAMPO MEMORIAL COLLEGE
PERSONAL DATA
Age: 25
Birthday: January 10, 1991
Weight: 75 Kgs.
Height: 5’3
Status: Single
Citizenship: Filipino
Religion: Iglesia ni Cristo
Gender: Female
