Geraldine Alingasa

Geraldine Mandawe - Alingasa Date of Birth: June 24, 1990 Address: House number 57 Door #4 14th street, Dona Rosario Village, Labogon, Mandaue City 6014 Phone:-/ - E-Mail:-skype ID:- Objective To be able to provide excellent and accurate service to my client. To be able to share my knowledge and experience with the company since I have more than 3 years of call center experience and all under graveyard shift. To be part of your prestigious group and build a long-term career with opportunities of career growth. Experience Virtual Assistant/ Lead Manager in Fair Property Offer( NY) – ( March 10, 2017 – January 30, 2017) o o o o o o o Generating leads by extracting them form different real estate websites (realtrac, REWW, zillow.com, express.realquest.com) Calling buyer and seller leads (also cold calling ) Appointment Setting Manages the podio for our leads( we uses podio for our leads) Sending proposals through email for prospect sellers and buyers. Customer Service Rep for those who needed assistance on what we offer. Proficient with handling objections on seller lead calls and agent enrollment, determining between a warm or cold lead Investor Virtual Assistant |Investor Virtual Assistant Services-IVAS (October 24, 2016- February 30, 2017] o Training of Real Estate essentials for Investors.  Outbound sales assistant under client Ron Legrand for his upcoming Real Estate Summit. o Appointment setter o Calling seller leads o Assists and supports agent enrolment o performs tasks such as “comparables” o Proficient with handling objections on seller lead calls and agent enrollment, determining between a warm or cold lead o Trained with CRM. o Valuation of Comps with or without the MLS. o Social Media sites such as Facebook, Twitter, LinkedIn. o Familiar with the following tools:    Nextiva 3Clogic Web based trackers Health Advisor, MSO - [September 23, 2015– September 30, 2016], United Health Group Calyx Bldg. IT Park Lahug, Cebu City, Philippines  Awarded as part of the TOP PERFORMERS for the Month of June and August 2016.  I was assisting members calling about their insurance inquiry.  I handled inquiries about insurance benefits and claims.  I review medical claims if they’re valid for reprocessing or not.  I was promoted as a Coach and assisted agents from training to master process and call handling. I also do performance review to my managers about my agent’s performance. Helped agents to be endorsed to operations  Familiar with the following tools: - I - set - IEX - Lighthouse - CRM Web base Customer Service Representative II – [March 24, 2013 – August 27, 2015], Convergys Philippines Inc. IT Park Lahug, Cebu City, Philippines  I handled provider and billing offices calls about patient’s insurance.  Assisted providers on claims and benefits of patient’s insurance.  I handled pricing for providers about a certain procedure.  Familiar with the following tools: - IEX - Genesys AVAYA (call control) - Verint - CRDB/ IMDS - SharePoint - Atlas tool - GUI platform with DOS IELTS ACADEMIC WRITING INSTRUCTOR - [June-] SME PHILIPPINES TRAINING CENTER - Functioned as a writing instructor to Korean students, to assist them with their review to take the IELTS examination. Education College/Vocational [-] College: University of Cebu – Banilad – 2005 –2009 Graduate, Bachelor of Science in Nursing Registered Nurse – Philippine Regulatory Commission Secondary level [-] Secondary: St. Louise de Marillac College of Bogo – 2001 – 2005 Bogo City, Cebu Skills Real Estates principles General Computer Skills Call Center Skills Experience in Customer Service Quality Analysts Phone and Email Handling Internet Browsing and Research Data Mining Data Entry Capable of working under time pressure Able to proficiently read, write and verbally communicate in English Experience with Microsoft Word Microsoft Excel Basic Social Media Marketing Collections Experience Phone and Email handling Capable of working under time pressure Speedtest DISC PERSONALITY TYPING TEST RESULT