Gilbert Bautista

GILBERT BAUTISTA CUSTOMER SUPPORT VIRTUAL ASSISTANT PERSONAL PROFILE WORK EXPERIENCE Extremely motivated to improve my Team Lead - Email Support personal and professional skills while contributing to the success of the company RELEVANT SKILLS Customer and Technical Support Email/Chat support and Management Remote Desktop Support Ticket handling (Service Now, BMC Remedy, Ivanti HEAT, Freshdesk) Administrative Skills Harward Media | Aug 2020 - Feb 2021 - Assign tickets and monitor the work progress of agents - Addressed customer service inquiries in a timely fashion - Provided excellent customer support through email and Facebook comments - Daily monitoring, reviewing, and processing of orders, replacements, and refunds - Generate reports and work hand in hand with the quality team for the improvement of agents' ticket handling Graphics and Content Creation Helpdesk Technician Kartra Stefanini Philippines Inc | Oct 2017 - Sep 2020 Canva Trello G-Suite Shopify Orderlytics ShipStation Slack CONTACT DETAILS - Provide IT and administrative support to co-employees through phone, email, and chat - Ticket creation, monitoring, and handling - Provide remote desktop support - Knowledge-based article writing and updates - Lead team members, assign different tasks, and generate daily reports Email:- OTHER EXPERIENCE WORKING REMOTELY Whatsapp: - Customer Support Facebook: /gbautist Mexicrate | Dec 2018 - Mar 2019 Skype: gbautista025 COMPETENCIES - Strong work ethics - Good communication skills - Order processing and tracking - Handling disputes and refund processing - Payment, returns, quality concerns - Facebook chat and comments - Organizational and problem solving Virtual Assistant skills Read Your Story | Jul 2018 - Dec 2019 - Team player - Order processing and quality control EDUCATION Shielded Metal Arc NC II - Social media content and graphics creation - Social media research and outreach TESDA Virtual Assistant 2016 Rewrite Your Story | Nov 2018 - Feb 2019 - Social media research and outreach BS Electronics and Communications - Managed owner's schedule Engineering - Setup interviews with business experts National College of Science & Technology - Data entry -