Gina Medranda

GINA MEDRANDA-- Tehnika 24 Korter 14 Tallinn, Estonia 10137 https://ee.linkedin.com/in/gina-medranda- http://www.crushedblush.com Pipedrive WORK Customer Solutions Expert - Nov 2015-Present Handling inbound email, chat, and phone customer support tickets, Ensuring customers receive proper follow-up on technical support cases requiring developers, Suggesting solutions for unique customer needs Skillfeed | Shutterstock Customer Support Representative - Jan 2015-Nov 2015 Handling all inbound customer service tickets through Desk.com, social media, email, and phone; Managing off-site support rep; Reporting bugs/issues; Reviewing submitted content; Supporting Skillfeed instructor community via Facebook group; Filing contributor tax forms; Handling social media posts (Facebook/Twitter) Sterling Forest Customer Solutions Expert - Nov 2013-Jan 2015 Handling customer service issues by phone and email; Printing and auditing online orders; Designing email campaigns; Creating online content; Photographing and editing product images; Maintaining online inventory; Data entry; Social Media Borough of Manhattan Community College EDU Associates Degree - Multimedia Art and Design - June 2015 City College of New York Bachelors Degree - Fine Arts - In progress SKILLS Adobe Photoshop Adobe Illustrator Adobe InDesign Adobe Premiere Salesforce HTML/CSS Microsoft Office Mac/PC/Linux CRM Spanish (fluent) Italian (conv.) Portuguese (beginner)