Gladys Wanjiku Mureria

 Gladys Wanjiku Mureria Virtual Assistant, Project/ Program Manager in Telecommunications Engineering. Membley Park Estate, --EXPERIENCE Freelance, Online — Virtual Assistant June 2020 - PRESENT Duties: Calendar Management, Social Media Management, Data entry, Project management, and Customer Service. Telkom Kenya LTD, Nairobi — Manager Service Platforms January 2016 - November 2018. Duties: In charge of the billing platform, API gateway, and other service provision systems in the department. Liaison between the marketing team and the technology department for service integrations and reporting. Provided Dashboards on system KPIs and financial reporting. Coordinated the recruitment and training of the staff in the department. Customer Service: Carried out surveys, ran campaigns for company products, resolved customer complaints via telephone, emails, and CRM tools. Telkom Kenya LTD, Nairobi — Core Packet and Mobile Backbone Nodes March 2010 - December 2015 Duties: Personnel Resource Management; Sourced, hired, on boarded, and facilitated the training of the staff in the department. Nodes Management: Kept a detailed database of the node’s inventory, maintenance, releases, and update/upgrade requirements. KPI Measurement and reporting; provided weekly/ Monthly and yearly dashboards to management on the status and performance of the nodes and implemented periodic changes and or improvements as per results. EDUCATION Kenya College of Communications Technology, Nairobi — Diploma in Telecommunication Engineering March 2005 - September 2008 PROJECTS Project Name — Mobile Backbone Full IP Upgrade. Duties: Liaison with the contractor: Inspection and signoff of the scope of work contracts. Coordination and facilitation of the engineers in the project Coordination, Inspection, and facilitation of all materials listed in the BOQ documents. Daily updates to senior management on progress, bottlenecks, and next steps. Onsite signoff of all handover documentation on completion of the project. Provision of final project report, detailed risk analysis, and mitigation reports. SKILLS Social Management Tools: Content Studio, Trello, etc Project Management VLAN and IP addressing Firewall Principles Spreadsheet Management Executive Presentations Report Analysis Human Resource Management AWARDS WOW Team Leader Award Lean Six Sigma Yellow Belt Certificate LANGUAGES English and Swahili