Glenalyn C Sangre
Pondol Balamban Cebu Philippines--Summary
Over 10 years of work experience in BPO industry that includes classroom training facilitation, leadership and
excellent customer service. Have passion for art and creativity.
Highlights
• Training Facilitation
• Banking/Finance
• Check Forgery Claims
• Debit Card Fraud and Merchant Disputes
• Customer Service
• Compliance
• Teaching
• Leadership and Management
Education
Graduate of Bachelor in Elementary Education major in Communication Arts and Reading
University of Southeastern Philippines
Bo. Obrero Davao City Philippines-
License
Licensure Examination for Teachers
Year 2011
Work Experience
Subject Matter Expert
JP Morgan Chase & Co.
Ebloc 1 & 4 IT Park Apas Lahug Cebu City Philippines
2014 to Present
Fraud Claims and Dispute
Process Check Forgery Claims and Debit card Disputes, Co-facilitate Training and Developmental Program
Training Specialist
VXI Global Services
Robinsons Cybergate JP Laurel Ave Bajada Davao City Philippines
January 2013 - July 2014
Facilitate Language & Product Training including Nesting Program for Western Union Money Transfer Service in
US, EMEA & APAC
Product Trainer
Sutherland Global Services
Davao City Philippines
September 2011 - January 2013
Facilitate Product Training and Nesting Program for AT&T Uverse
Customer Service Representative
Sutherland Global Services
Davao City Philippines
October 2009 - September 2011
Provides assistance to customer related to their home cable , internet and phone issues
Technical Support Specialist
Synnex-Concentrix
Davao City Philippines
July 2008 - September 2009
Provides technical support for Linksys by Cisco troubleshooting home and small office networking devices such
as routers, switch, network expander
Customer Service Representative
LInk2support , Davao City Philippines
April 2007 - November 2007
Provides customer service to Linksys by Cisco customer
English Proficiency : Strong/Excellent
Skills
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Training Facilitation
Teaching
Troubleshoot networking devices
Leadership and Management
Customer Service
Communication
Listening
Typing
Outlook
Excel
Powerpoint
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Sketching
Video Editing
iMovie
Product Influencer
Youtube
