Hanna Francesca Bonita

Hanna Francesca Bonita Toril, Davao City - I am a very hard-working individual who can work with flexible environment and minimal supervision with the willingness to be trained. I am fluent and proficient with English, computer literate and detailed oriented individual providing quality service to clients. PERSONAL INFORMATION Birthday: October 14, 1988 Age: 32yrs old Height: 5'2” Weight: 90kg Religion: Roman Catholic Father's Name: Felicisimo F. Bonita Mother's Name: Elizabeth R. Bonita EDUCATIONAL BACKGROUND BACHELOR OF SCIENCE AND EDUCATION Major in English Davao Central College Inc. Toril, Davao City Major in English 2018 – 2020 BACHELOR OF SCIENCE AND EDUCATION Rizal Memorial College Malfori Heights, Davao City 2008 – 2009 BACHELOR OF SCIENCE AND NURSING Major in English Pope John Paul II College Ecoland, Davao City 2007 – 2008 BACHELOR OF SCIENCE AND NURSING Nazarenus College Foundation and Hospital Marilao, Bulacan 2005 – 2007 DATA ENTRY Dynata SEPT 2020 – NOV 2020 Cold calling for a political survey and deliver data to our clients CHAT MODERATOR / TRAINER Virtz Chat Moderators MARCH 2020 - NOV 2020 Train agents to deliver good quality service to our client. Respond to our clients with accurate information and professionally deliver EVENT COORDINATOR Bonjee Entertainment Services OCT 2017 – MAR 2020 Job Responsibilities Meeting and planning with the client for themes and other details. Contact and book suppliers as per client’s needs. Supervising the suppliers according to the client’s needs as per agreement on the day of the event. CUSTOMER/TECHNICAL SUPPORT REPRESENTATIVE VXI Global Holdings FEB 2018 – MAY 2019 Job Responsibilities Pin point the issue and assist the customer to resolve the issue in a timely manner. Schedule technician visit for inspection and more complicated issue or installation for service upgrades. SALES/TECHNICAL SUPPORT REPRESENTATIVE Alorica JUNE 2017 – DEC 2018 Job Responsibilities Billing explanation and adjustment for customers. Sales assistant with promotion. Pin point the issue and assist the customer to resolve the issue in a timely manner. Schedule store pick for items to be replaced for mobile issues. SALES REPRESENTATIVE Convergys Corporation SEPT 2016 – MARCH 2017 Job Responsibilities Assist customers with ongoing promotion or better deals to save. Track package and ensure on time deliveries for client’s order. Cater invoice and apply any promotional discounts to satisfy clients. CUSTOMER SERVICE REPRESENTATIVE Teleperformance FEB 2015 – SEPT 2016 Job Responsibilities Benefit and eligibility specialist providing providers and account holders with their medical coverage. Claims processor upon request of providers and partner. DOCTOR’S SECRETARY Malta Medical Diagnostic Center April 2014 – Feb 2015 Job Responsibilities Assist doctor with patient’s information during clinic hours and filling of patient’s information after clinic hours. Schedule management and follow up on patient test results. RECEPTIONIST Amaranthus Garden and Spa Feb 2010 – March 2012 Job Responsibilities Maintaining spa directories. Handling incoming calls and operating schedules as per demands.