Hannah Mae Verallo

Verallo, Hannah Mae Y. CKL Homes, Agus, Lapu-Lapu City 6015 Email Address:-Contact Number:- PERSONAL INFORMATION: Age:22 years old Sex:Female Date of Birth:July 14, 1995 Place of Birth:Bogo, Cebu Citizenship:Filipino Civil Status: Married Religion:Roman Catholic Dialects:English, Tagalog, Cebuano EDUCATIONAL BACKGROUND: Tertiary Education:Cebu Institute of Technology – University N. Bacalso Ave., Cebu City Bachelor of Science in Chemical Engineering Secondary Education:University of San Carlos – South Campus Alcantara Ext. Cebu City Graduated: March 2011 Primary Education:Cawayan West Central School Cawayan, Masbate Graduated: March 2007 Revenue Cycle Management SpecialistCurrent PNI Care Responsibilities: Review claims on hold and resolve the issues to send them out to the payer Contact payer to know more about their reimbursement process Identify recurring issues and come up with a resolution to prevent it from happening again Process Trainer2017 – 2019 Omega Healthcare Management Services Inc. Responsibilities: Generated various types of reports regarding team performance and new process updates which is shared to the team on a monthly basis Represented the company during calibration along with the quality analyst Trained new hires with different processes based on their account process Conducted system training to new hires Client’s point of contact for any process update Requested logins for new hires HIPAA certified Trained with US Healthcare Reimbursement System Familiar with common federal and commercial insurances such as Medicare, Medicaid, Tricare and BCBS Well-versed with out-of-pocket expenses in-network and out-of-network insurance Understands the difference between in-network and out-of-network providers Team Lead 2016 – 2017 The Results Companies Responsibilities: Provided team leadership and coaching Focused the team on the tasks at hand or the internal and external customer requirements Coordinate team logistics Customer Service Representative2015 - 2016 The Results Companies Responsibilities: Opened customer accounts by recording account information Maintained customer records by updating account information Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Earl Naval -) Former PMO John Mark Donsol -) Trainer Lead Seigrid Sucalit -) Quality Lead