Hemant Verma

Hemant Verma -- Business Development & Client Management RESUME HEADLINE: Hold 8 years of professional experience into Business Development and Client Management. Prospecting new business, Pitching, creating Business Proposals, maintaining business relations with clients are my areas of expertise. I have been onsite (U.S) and lead multiple projects single handedly. SKILLS Leadership ★★★★★/5 Communication ★★★★★/5 EXPERIENCE Flexibility ★★★★/5 Menuwings Ventures Private Limited, Delhi Adaptability ★★★★★/5 Productivity ★★★★★/5 Accountability ★★★★★/5 Responsibility ★★★★★/5 JANUARY 2019 – APRIL 2021 Head of Business Development: ● Built and lead an entire Business Development Team in a Home Made Food Delivery startup. ● Planned and executed several Marketing Campaigns in the corporate areas in Noida & Gurgaon. ● Scaled up the business from scratch and acquired more than 15 B2B clients and reached a mark of more than 1000 orders a day from 20 in just 4 months. ● Played a crucial role in acquiring their angel round of funding from Directors at Google, Cisco & Wells Fargo. ● Develop relationships with a portfolio of major B2B clients, understand & Assess key customer needs and requirements. ● Expand the relationships with existing customers by continuously proposing solutions that meet their objectives. ● Identifying and converting new leads into business by approaching prospective clients over call or by personal meetings. ● Ensuring the best customer experience to all the existing clients by providing them the quality services. ● Creating Business Proposals for new clients and Pitching. AWARDS Promoted as Transition Specialist: After proving potential in product implementation, got promoted as Transition Specialist. Employee of the Month: Got awarded for consistent performance for months. Client Appreciation: Got appreciation from clients several times. Several rewards for performance on various occasion in all organizations LANGUAGES Provana India Ltd, Noida APRIL 2016 – JANUARY 2019 Client Manager: Conducting Transition calls or onsite meetings to understand the firm wide procedures, get them documented and implemented in Provana. (U.S Visa, valid upto 2027) ● Conducting transition meetings (online or onsite) with client to discuss new projects. ● Understanding new processes to be transitioned, recording the meetings to capture the process flow. ● Getting the process recordings transcribed and documented with the help of Documentation team. ● Reviewing and approving the SOPs created by the documentation team. ● Liaising with Operations Team, preparing the go-live plans for upcoming projects. ● Training the operations team and conducting POC sessions on new projects to ensure quality production. ● Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics. ● Serve as a link of communication between key customers and internal teams. ● Service and support to clients personally (Onsite visits), phone or over emails. ● Operating as the lead point of contact for any and all matters specific to clients. ● Working as an integral part in generating new areas of opportunities ensuring relationship turns long-lasting. ● Working aggressively to generate monthly targets from existing clients. Sr. Associate - Product Implementation: Implementation and Management of Provana’s proprietary Compliance Application (IPACS) ● Assess/evaluate client needs for initial scope of project, determine project plan and schedule agenda. ● Facilitate application Implementation and Firm wide training. ● Manage assigned IPACS resources in executing implementation project plan along with reporting progress to client. ● Ensure client’s satisfaction and proper usage of Application through English & Hindi follow-up, client engagement, and thorough communication. ● Liaising with multiple departments (Sales, IT, Ops) to setup & Service Client. ● Conduct Application training for clients & gather client feedback and requests for new features. ● Point of Contact for clients in terms of Application issues and gathering new feature requirements. NVO Technologies, Gurgaon OCTOBER 2014 - APRIL 2016 Customer Service Executive ● Providing technical support to UK based clients. ● Troubleshooting Internet connectivity & slow speed issues via Remote Desktop feature. ● Handling and resolving the E-mail account issues. ● Provide Operating system (Windows XP, Vista) support. ● Regular follow up with clients, to ensure the issue is not repeated. ● Soft pitch for Anti-Virus & System Maintenance services. HCL Technologies, Noida DECEMBER 2012 - OCTOBER 2014 Technical Support Officer ● Resolving U.S based client’s AT&T broadband connection issues. ● Taking remote desktop control and fixing the connectivity issues. ● Guiding customers through system to fix issues, using predefined set of instructions. ● Assisting customers recovering their email account passwords and with other email account features. EDUCATION Institute of Engineering & Technology, Dr. B.R Ambedkar University, Agra Bachelor of Engineering AUGUST 2008 - AUGUST 2012