Herbert Landzeh

HERBERT LANDZEH Customer Service/CRM/Customer Success (- --https://www.linkedin.com/in/herbert-landzeh-75341a150 Experience Hitech CM Oct 2014 – Present, Buea / Yaoundé Customer service / Customer Relations manager      Dec 2017 – Dec 2021 Communicate with prospective clients through calls, texts and emails and social media. Confirm and process client orders. Follow up client satisfaction and provide feedback. Sort issues with delivery of products to clients. Answered clients calls, texts, emails and provide concrete solutions to their problems hence keeping overall customer happiness. Book keeper and Operations Manager     Feb 2015 - Jul 2021 Kept and updated sales records and provide feedback. Managed company cash and records. Managed office operations and day to day. Managed staff and ensured goals were met. Co-founder  Oct 2014 - Present Created, launched and directed Hitech CM ecommerce platform Ntarinkon Credit Union ltd- Intern    June 2012 – Sept 2012, Bamenda Assisted client customers with opening of accounts. Received cash from daily collectors. Assisted loan officer with loan applications, prospection and recovery. SKILLS Complaint resolution Problem solving, Customer experience improvement, Patience Cross selling/Up-selling Interpersonal skills, Active listening, Rapport development Multitasking/Adaptability Collaboration,Teamwork,Prioritizing,Time management Education University of Buea – Major B.sc Banking and finance, Marketing and management minor Oct 2010 - Dec 2014 Languages English French