Ian Desire Edpan

With more than 10 years of providing world-class customer service, I always seek to help the client's business grow by taking care of the customers. How? It's through my deep sincerity to help and see customers as people in need, not payments.

With my experience being a customer satisfaction coach, customer service trainer, and customer service expert in the e-commerce industry, I could incline people to your company into getting your products/services.

I work with integrity and aim to be credible to my clients. I always focus on providing excellent and quality results for a high ROI.

Here is the list of tools I am proficient with:

Customer Service/Helpdesk Platforms (Phone, Chat, & Email)

✅ Intercom

✅ Gorgias

✅ Richpanel

✅ InContact

✅ PureCloud

✅ RingCentral

✅ Zendesk

E-commerce Apps/Tools

✅ Shopify

✅ Etsy

✅ HappyReturns

✅ ShipHero

✅ Shipstation

✅ ShippingEasy

✅ Returnly

✅ Rise.ai

✅ Loox

✅ Recharge

✅ Smile.io

✅ Authorize.net (Merchant)

✅ Paypal (Merchant)

Communication Tools

✅ Gmail

✅ MS Outlook

✅ Slack

Project Management

✅ Trello

Others:

✅ GSuite (Docs, Sheets, Drive, Slides)

✅ Excel

✅ MS Teams

✅ Google Hangouts