Ian Desire Edpan
TRAINING SPECIALIST
WORK EXPERIENCE
TRAINING SPECIALIST
Offsourcing Philippines Inc. | June 2018 - Present
EXECUTIVE SUMMARY
I am a Process/Product Training
Specialist with a significant
experience in quality
assurance, CSAT coaching, and
verifiable track record in providing
world class customer service.
SKILLS AND EXPERTISE
Customer Service
(Voice Inbound, Chat, & e-mail)
QA - Calls & Chat Evaluation
Customer Satisfaction Coaching
Team Supervision
Classroom Training (Product and
Process Specifics)
CONTACT ME AT:
Email:-Phone: -
-
Skype: desireeedpan
Office Address:
3F HAI Global Bldg., PRYCE Business
Park, Bajada, 8000 Davao City,
Philippines
Makes key contributions to Global Member Services
organization.
Responsibilities include delivering training to existing and newly
hired employees to prepare for essential duties and tasks.
Model company and client expectations by creating a
welcoming environment that enables the learners to reach
their maximum potential.
TEAM SUPERVISOR
Offsourcing Philippines Inc. | May 2018 - June 2018
Leading and motivating a team to provide world class
customer service.
COACHING SPECIALIST
Offsourcing Philippines Inc. | Sep 2015 - Apr 2018
Ensures proper procedures are being followed by consultants.
Mentor, coach, and motivate agents toward high productivity,
performance and member satisfaction.
Conducts call and chat evaluation for quality assurance.
FASHION CONSULTANT (CSR)
Offsourcing Philippines Inc. | Nov 2013 - Aug 2015
Handles phone and chat concerns about billing, retention,
and order status.
SCHOOLS ATTENDED
RIZAL MEMORIAL COLLEGES
Teacher Certification Program | June 2016 - Nov 2016
TECARRO COLLEGE FOUNDATION
BS in Nursing | June 2008 - March 2010
BROKENSHIRE COLLEGE
BS in Nursing | June 2005 - Nov 2007
