Iris Valdez

Iris Valdez (- |-| PHP 40,000 | Pasig City, National Capital Reg Experience 24 years of total experience Sep 2017 - Aug 2018 (1 year) Technical Support Representative - Google Home Smart Speaker Cognizant Technology Solutions Philippines Inc. | National Capital Reg, Philippines Industry Specialization Role Position Level Call Center / IT-Enabled Services / BPO Technical & Helpdesk Support IT Support/Helpdesk 1-4 Years Experienced Employee Handles phone, chat and email support for Google Home smart speaker. Performs scheduled outbound calling for customers affected by known bugs and service outages. Performs phone and chat troubleshooting with customers having technical issues. Performs replacement processing for eligible products when necessary. Provides technical instructions for features and functions of the Google Home device through phone, chat and email. Sep 2014 - Aug 2017 (3 years) Customer Service Representative/Sales - AT&T Uverse Green Ibex Global Inc | National Capital Reg, Philippines Industry Specialization Role Position Level Call Center / IT-Enabled Services / BPO Technical & Helpdesk Support IT Support/Helpdesk 1-4 Years Experienced Employee Handles inbound phone support and sales for AT&T Uverse Triple Play. Performs over the phone support with customers having basic technical and billing issues. Performs sales and new service processing for AT&T Uverse. Provides aftersales services like moving of services to a new location and service upgrades/downgrades eg change of internet speed or adding/removing TV channells or subscription (HBO, Showtime, Cinemax, etc.) Aug 2012 - Aug 2014 (2 years 1 month) FTTH/DSL Technician Saudi Telecom - Apral International Group | Saudi Arabia Industry Specialization Role Position Level Telecommunication Engineering - Electronics/Communication Electronics Technician/Support 1-4 Years Experienced Employee -provision and repair of fiber optic/copper lines for IPTV, ADSL, VDSL, FTTH and telephone services for residential consumers -performs testing for Final Acceptance Test of fiber optic SDH cabinets (WDM), optical terminal boxes prior to actual installation in customer's premise -responsible for isolation of faults and splicing or replacement of damaged fiber strands -knowledgeable in using fiber optic equipments and tools e.g. fusion splicing machine, OTDR, light source and power meter. -knowledgeable in using copper line equipments and tools e.g. Argus, CSA, etc. -knowledgeable in DSLAMs, MSANs, Fiber Optic (DWDM) and Copper Cabinets, DPs, PABX systems and Cisco routers. Aug 2011 - Jun 2012 (11 months) Technical Support Professional Level 2 Streams, Inc. Industry Specialization Role Position Level Call Center / IT-Enabled Services / BPO Technical & Helpdesk Support IT Support/Helpdesk 1-4 Years Experienced Employee -provides over the phone support for installations of Intuit Quickbooks Enterprise Solutions -provides remote access support if necessary -provides walkthroughs and information through email for installation troubleshooting of Quickbooks Enterprise Solutions -provides support for Quickbooks Enterprise Solutions network and server configurations on different OS/platforms -up selling of Intuit products and services 2007 - 2009 (2 years 1 month) Technical Support Representative HP (Hewlett and Packard) Notebooks - Teletech Industry Specialization Role Position Level Monthly Salary Call Center / IT-Enabled Services / BPO Technical & Helpdesk Support IT Support/Helpdesk 1-4 Years Experienced Employee PHP 16,000 -provides over the phone technical support to HP Laptops customers -walks customers through step-by-step troubleshooting over the phone whenever there is a hardware/software problems with their laptops -educates customers on how to improve the performance of their products and provides information on how to avoid future problems on their products -processes mail-in repairs if the problem cannot be resolve over the phone -sells warranty plans and maintenance services for their laptops' Jan 2006 - Jan 2007 (1 year 1 month) Customer Service Representative Directv USA - Convergys Philippines Industry Specialization Role Position Level Monthly Salary Call Center / IT-Enabled Services / BPO Customer Service Customer Service - General 1-4 Years Experienced Employee PHP 15,500 -handles calls from customers of Directv, and provides customer service regarding their billing concerns, programming concerns and basic technical issues -upselling of services that might be of interest to customers based on their needs/wants -activation of services for new customers. Aug 2000 - Dec 2004 (11 years 5 months) Lifeguard Double Seven Resort | Philippines Industry Specialization Role Position Level Healthcare / Medical Hotel Management/Tourism Services Others Supervisor / 5 Years & Up Experienced Employee -makes sure that everyone is safe and follows the pool policies and regulations -responsible for lifeguarding in a dive pool 10-14 feet deep, 15 m x 15 m, usually in a solo setting -attends to customers inquiries and questions related to the business -assists in pool regular maintenance and cleaning -provides first aid to customers who needs assistance in and the area around the pool Education 2000 University of Perpetual Help-Rizal Bachelor's/College Degree in Computer Science/Information Technology | Philippines Computer Science Major CGPA 1994 88.0 / 100.0 Adamson University High School Diploma in Others | Philippines 90.0 / 100.0 CGPA Skills Advanced Computer Fundamentals, Customer Service, Computer Troubleshooting - Hardware/Software, Teaching/Training, FTTH, Fiber Optic Splicing, ADSL, Lifeguard, Swimmer Languages Proficiency level: 0 - Poor, 10 - Excellent Language English Filipino Arabic Spoken Written 10 10 5 10 10 1 Jobstreet English Language Assessment (JELA) Date Taken 1 Mar 2012 Score 38/40 Additional Info Expected Salary Preferred Work Location PHP 30,000 Asia . Middle East, North America, Australia & New Zealand Other Information Certifications American Swimming Coaches Association - Swim Coach Level 1 & 2 (Oct 2018) Philippine Red Cross - First Aid and Basic Life Support with CPR/AED (Oct 2018) - Basic Water Safety and Rescue (Nov 2018) -.Lifeguarding (Nov 2018) Saudi Telecom - ADSL Training 2010 - IPTV Training 2010 Organizations Metro Sharks Swimming Team (Member) 1988-90 Staff Writer of the Sentinel (Adamson U. High School Newspaper) SY- Adamson High School Choir SY- Shore Patrol - CAT-1 (Adamson U. High School) SY 1993-94 Adamson Varsity Team - Lawn Tennis - (high school) Perpetual Varsity Team - Soft Tennis (college) Sports Editor/Columnist of the Perpetualite (school paper) SY- Associate Editor of the Perpertualite SY- About Me Gender Age Address Nationality Male 41 years Arrezo Place, A. Sandoval Ave., Pasig City, Pasig City, National Capital Reg, Philippines Philippines