Isaac Santos Alvarez

Isaac Santos Sssss  - - -  Santo Domingo, Distrito Nacional Career Development Experienced Workforce Analyst with over 2+ years of progressive first-hand involvement in managing account’s functions and providing support to principals. Interpersonal and analytical expertise with a flair for increasing organizational cohesiveness and therefore, directly improving the company’s profitability indicators. Dynamic entrepreneur business leader that critically evaluate and respond to rapidly evolving environments. Utilize leadership expertise and business management experience to align processes with organizational goals, fostering business growth. Computer tech with 2+ years’ experience handling, installing and troubleshooting hardware. Advanced HTML, CSS and beginner JavaScript skills. Capable of installing and maintaining a working network as also a server. June 2013 –January 2014 Teleperformance, Santo Domingo, Distrito Nacional January 2014 – December 2015 Forecasting and Scheduling Analyst I’ve worked in the workforce department of a multinational outsourcing company. I was the Forecasting and scheduling specialist, before that I was a real time analyst for the same company. Overall in this position 80% of my time was spend on numerical analysis and working with spreadsheets. Handling and updating agents schedule according to client requirements and call forecast. coding in IEX. Process vacation request. oversaw mid-term and short-term planning. General account reporting to principals, internal and external clients. General communication with the team, agents and client via Email, Phone or personal contact. Ensure that production always align with our goals. Personal Reference Rafael Jiménez - Professional Reference Anyelina Paniagua - → → → → → Professional Experience Teleperformance, Santo Domingo, Distrito Nacional Member Service Representative Handled customer’s inquiries and changes in their account. Additional Skills → → → → → External & Internal Reporting Financial Analysis & Planning Advanced Excel Advanced English Continuous Process Improvement Leadership Skills Sales performance report HTML CSS JavaScript Education Business Management, Instituto Tecnológico de Santo Domingo, Santo Domingo, Distrito Nacional April 2014 Hobbies → → → → Web development Playing guitar Video games Cooking