Isabel Anne De Leon

ISABEL ANNE S. DE LEON 169 DIMASALANG ST. CALOOCAN CITY CELLPHONE NO.:- E-MAIL ADDRESS:-SKYPE ID: isabeldeleon07 OBJECTIVE: To showcase my potentials and abilities that would contribute to the success of the company and to enhance my personal and cultural growth and development. PERSONAL BACKGROUND Birth Date Status Height Religion Name of Mother : : : : : April 7, 1986 Married 5’7” Roman Catholic Josefina D. Manahan EDUCATIONAL BACKGROUND TERTIARY AMA University Online BS Psychology May 2017 – February 2018 Asian Institute for Distance Education AB English September 2011 – January 2012 Centro Escolar University Special Education- University of Santo Tomas Bachelor of Music- SECONDARY St. Mary’s Academy of Caloocan City (formerly Our Lady of Grace Academy) Madre Ignacia Ave., Caloocan City March 2003 PRIMARY St. Mary’s Academy of Caloocan City (formerly Our Lady of Grace Academy) Madre Ignacia Ave., Caloocan City March 1999 WORK EXPERIENCE Overheat Media Senior Customer Support Specialist / Social Media Moderator October 2019 – February 2021 -Answer customer inquiries through email via Zendesk and social media platforms such as Facebook and Instagram -Handled a newly launched marketing campaign which focuses on getting influencers through Instagram -Conducted training for new hires Tixel AU Customer Support Specialist / Social Media Moderator (Freelance Position) March 2019 - September 2019 -Answer customer inquiries through email regarding their concern about the event ticket they bought on the website. Pillar Wealth Management LinkedIn Management Specialist October 2018 - March 2019 -Worked directly for 2 clients. -Manage the clients’ LinkedIn Accounts and make sure that connected messages are sent only to their preferred leads / candidate. -Send weekly reports and gather all sent requests in a spreadsheet. Inbound Engine LinkedIn Management Specialist May 2018 - September 2018 -Primary role is to handle 8-10 client accounts and manage their LinkedIn profile by sending messages to qualified leads / candidates on their behalf. -Gather all sent requests in a spreadsheet. -Sending weekly reports. Couture Candy (Freelance Position) Customer Support Specialist (Voice, Email and chat) February 2018 – Aug 2018 -Primary role is to assist customers with questions about the website, the products and the policies we are enforcing. -Process returns for the customer and explains it to them in detail. -Communicate through phone, chat and email. Balsam Brands September 2017- January 2018 (Seasonal Campaign) Customer Loyalty Specialist -Primary role is to provide customer service assistance through chat and email. The company sells Christmas products for customers in the United States, Canada, Australia and the United Kingdom. Process return and exchange, refunds, and educate customers about the warranty on their products. Basic troubleshooting for items that are not working. Stratusforce May 2017 – April 2018 Recruitment Specialist / Virtual Assistant -Primary role is to interview applicants for an Entry Level Sales Posts amd Managerial Positions for a US based solar company. Coordinate with the Director / CEO, Recruitment Manager and colleagues to address concerns and issues that arise during and after work hours. -Contact applicants through Indeed, Indeed ITA, Zip Recruiter, Facebook and LinkedIn. -Go through resumes and application letters to make sure that applicants are a perfect fit for the role. -Assisted with the orientation, compilation of requirements, follow-ups, on-boarding and exits. -Manage the company’s LinkedIn account and answer queries from applicants and consumers. -Handled scheduled appointments and events that the company has and manages the CEO’s calendar activities. -Create paper works and reports assigned by the CEO and reports by EOD. Thumbtack July 2016-May 2017 Pro Assistant (Home-based Data Entry Specialist) -Primary role is to send quotes to customers looking for services being offered by professionals such as plumbing, wedding planner, chef, house cleaner etc. -Research on available services we have online and contact appropriate professionals. -Send email to customers regarding what they need and build rapport to identify the services they really need. Neon-Tech Solutions April 2015-April 2016 Campaign/Project Manager (Home-based) Product Specific Trainer -First hand communication to clients for account specific matters including but not limited to Communication Skills Training, Product Training and hiring of agents to work for the campaigns. Cognizant Technology Solutions May 2014-March 2015 Senior Process Executive / Subject Matter Expert Hartford -Worked for a Benefit Claim Department where I review Claimant Questionnaires and Attending Physician’s Evaluation forms. Review if claims submitted are valid and legit. Approve claim requests. -Research if all information submitted is true and accurate. Alta Resources January 2012 – April 2014 Senior Customer Service Associate / Quality Assurance. Specialist / Subject Matter Expert Wellpoint (Healthcare Account) -Assist customers in applying for healthcare insurance. -Review calls to make sure that agents are strictly following the guidelines. -Hold one on one coaching session for agents for areas of improvements. Customer Service Associate – Pacific Sunwear (Seasonal Account) October 2011 – January 2012 -Assist customers with their orders and trach where their orders are. E-telecare Global Solutions December 2006- July 2008 Customer Service Associate – Sprint -Universal agent that handled billing and basic troubleshooting. ABILITIES -Able to learn and apply quickly and effectively -Hardworking -Able to multi-task -Knowledgeable in technology -Team Player COMPUTER SKILLS COMPUTER SKILLS Microsoft Word, PowerPoint, Excel, Outlook, Internet Explorer, Google Docs, Google Sheet, Slack, Freshdesk, Zendesk, Shopify, Gorgias, Big Commerce, Trello, Salesforce, Asana, Helpscout, Facebook, Instagram, LinkedIn, Hootsuite, Loop Returns, and Brightpearl. CHARACTER REFERENCES: ChristieAnne Bernardo (Former Colleague – Balsam Brands) Customer Service Representative- Michelle Gonzalvo (Former Colleague - Couture Candy) Team Leader- Rosario Reyes (Former Colleague – Alta Resources) Team Leader- Roselle Baculpo (Former Colleague – Cognizant Technology Solutions) HR Manager (SO-EN-