Jaarmy Joy Tolentino

JAARMY JOY TOLENTINO Customer Service Representative/Virtual Assistant I am a Customer Service Representative who loves dealing with different types of people. I can also be your Virtual Assistant who can give 100% dedication and passion towards the job/task. CONTACT I am just a newbie being a Virtual Assistant but I can assure you that my growth would also be - Bayanan 1, Calapan City, Oriental Mindoro SKILLS CUSTOMER SERVICE DATA ENTRY ECOMMERCE MS OFFICE APPS beneficial to the project or company. RELEVANT EXPERIENCE Part-Time Personal Secretary Construction Firm | 2010 - 2011 Responsible for encoding items needed to complete an Estimate Project Cost in MS Excel In-charge of creating templates to use for project bids Technical/ Customer Service Representative Teleperformance/Teletech | 2011 - 2016 Provided client support and technical issue resolution via phone TIME MANAGEMENT FLEXIBILITY CRITICAL THINKING Documented customer queries and concerns on RightNow and Oracle Interface E-Commerce Assistant (Freelance) Company Confidential/ - Aug 2020- Dec 2020 Responsible for encoding data on MS excel sheet and exporting it to BigCommerce site REFERENCE Virtual Assistant/ Customer Service Support Telework | October 2021 - Present KATHY MANALO Former Team Leader Teleworkph- Responsible for a few offline jobs like marking a payment and rescheduling payments Responsible for providing support assistance to customers over the phone Answering emails to provide the best resolution to customers