76-A H. Joaquino Street, Tanaza Subd. Mabolo Cebu City 6000
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JACKELYN MISA
Objective
To obtain a position where I can effectively utilize and share my knowledge, leadership skills and
experience to make a positive contribution to the organization.
Skills & Achievements
Computer literate, Basic Programming with proficiency in Microsoft Office Applications
Strong working knowledge of the Internet, Hardware/Software troubleshooting
Good communication skills
Interpersonal skills
Performance and Team Management
Academic Scholarship Awardee (Congressman Eddie Gullas)
Student Government Council Senator -)
School paper Chief Editor
Experiences
Assistant Manager - Amazon
Concentrix Daksh Services Philippines Corporation
June 17, 2016 – Present
Acting as Deputy Manager
Assure excellent team performance; manage call center agents' skills to ensure the success of
business; train agents to achieve maximum performance.
Recognize as Top Team leader.
Team Lead - Globe
Tech Mahindra vCustomer
9F eBloc3, Geonzon St. IT Park Lahug Cebu City
September 2015 – June 2016
Cluster Group Lead of 5-6 Team Leaders
Manage 15-20 customer service associates (Retail & tech support) and assist them in their daily tasks
as well as providing updates and driving performance to help them achieve their goals.
Recognize as Top Group Lead and Top Team Lead.
Associate Operations Manager – Solar Panels
E.F. Solartech Solutions
February 2015- September 2015
Create, implement and manage a program office function in support of the execution of delivery or
product work
Monitor and report progress to key stakeholders
May have responsibilities for the financial and operational management
Team Lead Trainee - Microsoft
Dell - SME
Convergys Philippines -Cebu City
(August 2011-Feb 2015)
Assure excellent team performance; manage call center agents' skills to ensure the
success of business; train agents to achieve maximum performance.
TEAM OIC of Escalation Team/SME - Toshiba
Teleperformance
(July 2008 - 2011)
Sucat, Parañaque
Support new hire agents and transition team. Handle mini teams and recognize as the TOP SME.
Offered coaching and troubleshooting assistance to Agents and other technical services to Toshiba
clients in the U.S.A.
Provide any training to increased sales by cross-selling / up selling products and services
CSR
Cebu Global Teleservices
American Diabetes Association
B2B - SEO
(2006 - 2008)
Education
University of San Carlos
Cebu City
Bachelor of Arts, Major in Linguistics and Literature
June 2002 – October 2006
Genetic Computer Institute
Cebu City
International Diploma in Computer Studies-
University of the Visayas
Colon St. Cebu City – Top 10 of the graduating class
June 1997 – March 2001
Tejero Elementary School
M.J. Cuenco Avenue, Cebu City
Graduated 3rd Honorable Mention
Leadership
SK Chairperson and SK Federation Auditor
Sangguniang Kabataan
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Cebu City
Enhance the physical, social, political, economic, cultural, intellectual, moral, and
spiritual development of the youth in the barangay.
Consult and coordinate with all youth organizations in the barangay for policy
formulation and program implementation.
Submit annual and end of term reports to Sangguiang Barangay and create
committees as it may deemed necessary to effectively carry out programs for the
80 barangays of Cebu.
Accountable for approving the Sanguniang Kabataan Annual Budget appropriation Resolution for
80 barangays.
References
Ria Joy Espinola
Operations Manager – Concentrix
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Myber Marie Paclipan
HR Generalist- TechMahindra vCustomer
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Oliver Yonson
Operations Manager Convergys
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