Jackline Wanjiku Gitari

JACKLINE WANJIKU Kindaruma Courts, Kindaruma Road. Nairobi, Kenya. Phone: - Email;- OPERATIONS MANAGEMENT PROFESSIONAL Operations Management. Strategic Planning. Project Management. An efficient, articulate operations manager and a seasoned management consultant with 9+ years of Business Operations Management experience. Played a significant role in crafting 9 long-term strategic plans aimed toward Operational Excellence. Crafted and implemented organizational strategies and policies. Track record of improving operational stability (5 private companies), efficiency, and profitability and translating business requirements into solutions to drive productivity and reduce costs. CORE COMPETENCIES ● ● ● ● Process Analysis & Improvement Organizational Leadership Multi-tasking and prioritizing Stakeholder relations ● ● ● ● Data Analytics Project management Business Correspondence Change Management ● Interpersonal communication ● Strategy & Planning ● Market Research & Analysis ● Budget Management PROFESSIONAL EXPERIENCE IDCG ENGINEERING GROUP Nairobi, Kenya. Finance, Strategy, and Administration Manager (Regional) | 05/2022 to date ● Oversee 5 cross-functional departments (finance, human resources, IT, procurement, logistics, and administrative) aspects of the company. ● Provide leadership and accountability on day-to-day operations to 50 staff members in the office and on-site. ● Drive alignment of 50 cross-functional team members through technology, systems, and processes to organizational goals through correspondence and compliance. ● Lead the long-term and annual financial planning and budgeting process by ensuring contextualized budget guidelines for the HQ and Regional Offices' finance teams. Crafted monitoring and financial preparation systems and increased efficiency by 80%. ● Cash Flow Analysis and verifying posting of transactions to journals, ledgers, and other records, and generating supporting account reconciliations on a monthly basis. ● Design, review, and revamp administrative systems, policies, and procedures, so far by 70%. ● Supervise Procurement and Inventory Management, Record Management, and monitoring. ● Evaluate HQ and regional Offices’ performance and efficiency by conducting periodic reviews of KPIs. ● Participate in administering schedule management, capacity development, and project development in an active project assignment worth $330,000 AFDB funding. ● Currently directing interdepartmental corporate restructuring to ensure organizational growth. ● Provide support for strategic long/medium term planning and offering quarterly strategy and giving frequent updates to the leadership team. Currently drafting and creating a Strategic Business plan to propel the company to achieve its future goals. ● Accountable for strategy communications throughout the whole planning and restructuring period, and responsible for implementation together with relevant stakeholders. Jackline Wanjiku Resume LOOP ENERGY LIMITED Nairobi, Kenya. Operations Manager (Regional) | 12/2019 to 12/2021 ● ● ● ● ● ● ● ● Partnered with sales, customer service, credit, and supply chain groups to drive operational excellence for building customer relationships while growing market share. Engaged in contract management activities and actively managed suppliers and where applicable supported the purchasing function and completed ‘spot buys’ by Proactively managing the supplier base, ensuring regular operational meetings were held to review work performance against contracted requirements. Executed daily operational support to internal/external stakeholders as a point of contact throughout Kenya and the Region, specifically focusing on petroleum products. Offered support to Human Resources with respect to recruitment, training, and employee performance, increasing staff productivity by 50%. Analyzed results of work performed, market trends, customer requests, and corporate operations and identified gaps that led to the formulation of recommendations for enhanced company performance. Coordinated efforts for cross-functional resources, dealers, and regional partners to add value to new business initiatives and drive additional revenues with new and existing accounts. Produced and monitored all reports from departments, tracked the reports schedules regularly and ensured 100% delivery. Participated in Strategic Planning and crafting of departmental policies and procedures to achieve organizational objectives and refined operational efficiency by 50%. SAFARIWATCH LIMITED Nairobi, Kenya. Regional Operations Manager | 08/2017 to 10/2019 ● ● ● ● ● ● ● ● Promoted to regional manager with existing company to consolidate new stakeholders and responsible for assigning regions, managing partnerships in my territory Prepared product demand forecasts based on historical sales to determine product order quantities. Led in the implementation of the Policies, Procedures, and Methodology of refined cost-effectiveness and integrity within the supply chain. Generated detailed monthly informative and concise reports and presented these orally or in written form. Consolidated 5 functional areas to ensure a professional recruiting process, and workforce development program at 2 work locations. Managed customer problems and concerns in a standardized method that minimized damage to the customer, company, and Leadership by 80%. Evaluated and assessed strategic solutions that leverage new and emerging technologies that drive process automation and organization effectiveness. Maintained professional and technical knowledge through continued education, online/in-person training, attendance of educational workshops, reviewing professional publications, networking, and participation in professional industry groups. Jackline Wanjiku Resume STRATEGY CENTER AFRICA LTD, Nairobi, Kenya. Operations and Administration Manager | 06/2015 to 06/2017 ● ● ● ● ● ● ● Oversaw daily office administration and delivered the highest level of support to the Managing Director and Executive leadership including proposal preparation and presentation. Strategic planning, project coordination, scheduling, and preparation of training materials through to final strategy documents worth $ 7,000 to $ 10,000 for client businesses. Collection of data through-conducting surveys by issuing questionnaires, and later on analysis and reporting. Financial Reporting Management for account payables, account receivables, bank reconciliation, budget management and bookkeeping. Reduced business operating costs by 30% through detailed analysis and applying effective project management. Actively demonstrated continuous refining of operational efficiencies, spotting opportunities and challenges, and bringing recommendations to management Delivered strong customer outcomes which emphasized proactive customer communication and seamless drawdown management. DAVIS EVENTS LIMITED, Nairobi, Kenya. Operations and Executive Assistant | 08/2013 to 08/2015 ● ● ● ● ● ● Oversaw day-to-day operations and produced key performance indicators and metrics for the company to report and analyze the success of the achievement of objectives. Actively involved in Strategy Formulation, Implementation, Monitoring, and Evaluation. Increased productivity by 20% while simultaneously reducing headcount by 10%. Coordinated a team of 100 staff at the office and at the field in planning and organizing Event projects from start to finish. Was responsible for Human Resources duties including; recruiting, hiring, and termination processes, payroll administration, and policy and procedure administrator. Communicated customer issues with the operations team and devise ways of revamping the customer experience, including resolving problems and complaints URITHI HOUSING COOPERATIVE SOCIETY LTD., Nairobi, Kenya. Administrative Assistant | 04/2012 to 05/2013 ● ● ● ● ● Was responsible for daily administrative system operations of a fast-paced corporate office. Conducted efficient database management, maintaining strict security protocols to minimize unauthorized party access. Handled incoming communication; including handling client emails, phone calls, and creating client letters and agreements on a daily basis. Obtained quotes from various suppliers to determine the most cost-effective purchasing options. Established new workflow and employee training processes to upgrade operational efficiency. Jackline Wanjiku Resume LOREAL EAST AFRICA, Nairobi, Kenya. Product Marketer | 09/2010 to 01/2012 ● Organized product activation events and put together reports detailing campaign performance, customer engagement, and engagement trends. ● Worked with product development team members to optimize product specifications. ● Prepared, completed, and tracked customer surveys for local, regional, and national campaigns. ● Guided and maintained strong client relationships to facilitate smooth discussions and timely strategy updates. ● Recommended product changes to enhance customer interest and maximize sales. ● Wrote professional business reports, set up spreadsheets, and created presentations. ACCOMPLISHMENTS Locally and internationally; learning and working with organizations' leadership and renowned consultants to create successful Investor Business Plans, Corporate restructuring and Strategic Planning, Overseeing Strategy Implementation, Monitoring and Evaluation for the following companies; ● IDCG Engineering Group.- Engineering Consulting Industry. ● Loop Energy Limited – Energy and Petroleum Industry. ● Jawalo Investments- Construction Contractor Company. ● Bond Energy Limited- Energy and Petroleum Industry. ● Turntimes Limited - General supplies and Management. ● Xplico Insurance Limited- Insurance Industry. ● Trapos Limited – Aerial Transport Industry. ● Prime Insurance Company Limited – Insurance Industry. ● Daraja MicroFinance Bank – Banking Industry Jackline Wanjiku Resume EDUCATION AND TRAINING Applied Data Science Lab (WorldQuant University) Ongoing Project Management (PMI) Ongoing McKinsey Forward Program( 2023) McKinsey Academy Introduction to Data Analysis using Microsoft Excel Coursera Project Network KPMG AU Virtual Experience (2023) The Data Analytics Business Analysis Foundations: Business Process Modeling (2023) Project Management Institute (PMI) Requirements Elicitation for Business Analysts: Interviews (2023) Project Management Institute (PMI) Master of Business Administration; Strategic Management (2022) Jomo Kenyatta University of Agriculture and Technology - Nairobi, Kenya Bachelor of Commerce; Operations Management (2014) University of Nairobi – Nairobi, Kenya|