Jaimer Dela Cruz

I've been in the BPO industry for more than 10 years now and I've been through various companies where I worked in the customer service department for the majority of the time.

As of the moment, apart from working as a Customer Experience and Retention Specialist for RingCentral, I also work as a part-time football commentator/analyst and broadcast floor director for the Philippine Football Federation.

I also handle a Facebook page called Eat Sleep Breathe Football where we mainly focus on providing football content for Filipinos and bringing the sport closer to them. With this, it equipped me with the knowledge in terms of social media management and content generation.