Jamivie Mola

Jamivie Tolentino Mola #14 Ilang-Ilang St., 10th Ave. Caloocan City--Skype ID: JamivieMola OBJECTIVE My main goal is to find jobs wherein I can use and enhance my skills. EDUCATIONAL BACKGROUND Tertiary AMA Computer College – Caloocan City Bachelor of Science in Information Technology- Secondary Arellano University (Elisa Esguerra High School) - Malabon City High School Graduate- Primary St. Gabriel Academy – Caloocan City Elementary Graduate- WORKING EXPERIENCE November 2014 - January 2018 Genpact Services LLC Quezon City Process Associate - Dollar General Job Description: Handles customers’ and employees’ concerns/complaints. Track deliveries for the stores and updates the store managers or employees about their deliveries. Being one of the senior agents, I handle escalated calls. Another task I do is to do coaching sessions with agents about their Call Quality monitorings. September 2013 - June 2014 BA Continuum Services (Bank of America) Taguig City Customer Service Representative Job Description: Handles credit card holders concerns like card activation, fraud concerns, using card for travel, card replacement, etc. August 2011 – September 2013 SPI Global Makati City Technical Support Representative – Dish Network Job Description: Handles customers who needs technical help with their Dish Network service. Provides step by step troubleshooting steps over the phone to fix customers’ service issues. Handles billing and programming concerns too. August 2007 – February 2008 Ambergris Pasig City Customer Service Representative – Dell Computers Job Description: Handles customer queries about Dell products. Tracks orders and process replacements of lost orders. December 2006 – August 2007 PICI Pasig City Outbound Sales Representative Job Description: Presents product detail and it’s benefits. Main goal is to turn each call into a sale.