Jane Monkhouse

Curriculum Vitale ‘JANE MONKHOUSE’ Contact Details Name: Jane Monkhouse Address: 3/16B Reid Street, Frankston, Victoria 3199 Phone:- Email:- Education and Training Institution: Shaw Academy Qualification: Diploma of Social Media Marketing and Online Reputation Management Completed: October, 2015 (Pass with Distinction) Institution: RMIT University Qualification: Bachelor of Communication (Public Relations) - Politics, Economies and Business major Completed: June, 2013 (Pass with Distinction) Institution: RMIT University Qualification: Advanced Diploma of Business (Public Relations) Completed: December, 2011 Institution: RMIT University Qualification: Certificate IV in Business (Public Relations) Completed: June, 2010 ACADEMIC ACHIEVEMENTS Distinction graduate 1st and 2nd Year Student Representative on the ‘Public Relations Industry Advisory Committee’ (2010 & 2011) Award recipient for ‘Most Outstanding Commitment’ upon completion of the Advanced Diploma of Business (Public Relations), RMIT University Licenses and Permits Type: Working with Children Permit Permit/License number:-A-01 Authorised by: Department of Justice and Regulation, Victoria, Australia Expiry: October 2019 Type: Full Australian Drivers License Permit/License number:- Authorised by: VicRoads Expiry: 19/02/2018 Employment History Vic/Tas Organiser and Communications Officer – Union Shopper February 2014 – present Union Shopper is a non-profit organisation whose discount shopping services are offered as a benefit to Australian union members and their families’. DUTIES AND RESPONSIBILITIES Produce written communications - media releases, articles, marketing materials, web-copy, social media posts and letters to non-affiliate unions Source/negotiate promotional opportunities – unpaid advertising in journals and newsletters Develop and implement engagement strategies Deliver presentations at events and training sessions Educate members and promote the service Increase membership base Stakeholder Management CRM – Salesforce/Memforce software Administration – produce reports, send emails, make and take phone calls ACHIEVEMENTS Nurtured and re-built a previously damaged relationship with one of the larger unions, saving the organisation from a loss of 28,000 members. Assisting the 'Health Workers Union' with their hard-hitting, targeted growth campaign for the public sector, saw my efforts contribute to the most successful recruitment drive ever seen by the organisation, with post-campaign analysis identifying membership numbers grew three times of that expected. Marketing Communications – DP Home Improvements July 2013 – present DP Home Improvements is a small start-up business owned by my partner, offering a range of trade services http://dphomeimprovements.weebly.com/ DUTIES AND RESPONSIBILITIES Branding Production of marketing materials – flyers, brochures, letterheads and business cards. Website development and design SEO/SEM Social media community management ACHIEVEMENTS Secured a first-page ranking and numerous listings on Google Search Greatly increased the number of clients and quote requests Public Relations Internship – WISE Employment August 2011 – September 2011 WISE Employment is a non-profit organisation which connects employers to suitable staff and helps jobseekers find meaningful work via ‘Disability Employment Services’ and ‘Job Services Australia’ employment programs. DUTIES AND RESPONSIBILITIES Environmental scanning of valuable events and networking opportunities Conduct interviews and desktop research, determining the effectiveness of existing internal communication methods, processes and mediums Compile a Research Report Develop a ‘Change Management / Internal Communications Plan’ Present research findings and recommendations to Senior Management ACHIEVEMENTS Uncovered crucial insights and formed recommendations in response, creating a more positive organisational culture, increased communication between Management and staff and minimising hierarchy. Public Relations Internship - Open Family Australia September 2010 – September 2010 Open Family Australia provides a range of Outreach services to young people experiencing high complex needs. DUTIES AND RESPONSIBILITIES Interview Outreach workers to identify major issues Prepare a report on findings Write copy for the ‘National Annual Report’ ACHIEVEMENTS Recognised and credited as a copywriter in the ‘National Annual Report’ Customer Service Representative – Commonwealth Bank of Australia June 2004 – June 2005 The Commonwealth Bank is recognised as one of the “Big 4 Banks”, providing customers with personal, business and institutional banking/financial services. DUTIES AND RESPONSIBILITIES Customer Service Processing transactions Cash handling Meeting set referral targets Early Childhood Educator – Mount Martha Early Learning Centre May 2003 – June 2004 Mount Martha Early Learning Centre is a Childcare service provider on the Mornington Peninsula, offering a quality care option to families of children aged 6 weeks to 5 years of age, including an authorised kindergarten program. DUTIES AND RESPONSIBILITIES Maintain a caring, nurturing and safe environment, both physically and emotionally. Child education and development – reading, writing, mathematics and creative play. Parent and stakeholder communications, including issues/conflict management and resolutions. Sales Assistant/ Customer Service – Myer Melbourne September 2000 – April 2002 Myer is Australia’s largest department store group and a leader in the Australian retail space DUTIES AND RESPONSIBILITIES Customer service Sales processing Visual merchandising General housekeeping Skill Summary Along with skills and competencies already identified and demonstrated in previous roles, I also possess the following knowledge, experience and capabilities: Strong written and verbal communications - ability to adapt style to suit differing audiences, write strategically and prepare complex documents and reports Develop Communications, Public Relations, Marketing and Campaign Plans Social Media – strategy development, content creation, community management, monitoring and evaluation Crisis management planning and problem solving Client relationship management (CRM) Digital analytics / insight tools such as ‘Google Analytics’ Graphic design / creative - ‘Adobe Illustrator CS6’ ‘Microsoft Office’ (Word, Excel, Publisher, PowerPoint, Outlook) Conduct market research (primary and secondary) - survey development, focus groups, desktop research Project / budget management Great attention to detail Highly organised with strong time-management and priority setting abilities Hobbies and Interests In my spare time I enjoy indulging in delicious food, drinking great coffee and catching up with my amazing family and friends. References Business References Michelle McDonald (Organiser – ‘Community Public Sector Union’, former QLD Organiser for Union Shopper) Ph:- Email:- Mary Doyle (Marketing Officer – ‘Australian Council of Trade Unions’) Ph:- Email:- George Droutsas (Operations Manager – ‘Health Workers Union’) Ph:- Email:- Warm regards, Jane Monkhouse