Jaymarl R. Padreganda

CURRICULUM VITAE JAYMARL RAñA PADREGANDA Address: Block 8 Lot 23 Camella Homes Miramonte Pit-os, Talamban Cebu City 6000 Mobile No:- or- Landline No.: - E-mail Address:- OBJECTIVE To meet the challenges of a growth-conducive position in your company TOP SKILLS: Reports creation and analysis using Microsoft Excel as the main tool Application of statistical analysis on the data generated/mined Operational Excellence principles and tools (SIPOC, Control Charts, FMEA, Fishbone Diagram, etc.) Customer Service in a BPO environment (6 yrs.) Fraud Analysis and Revenue Protection (credit card transactions) Other Skills: Language : fluent in written and verbal English, Filipino, and Cebuano Computer : proficient in MS Word, MS Power Point, MS Outlook, MS Office Communicator (Lync), and MS Project; knowledgeable in Siebel, Oracle, Remedy and SAP Business Intelligence applications WORK EXPERIENCE I. ICONEX Customer Service Representative September 2016-Present Address: 5th Flr., eBloc 1 Bldg. Cebu I.T. Park Apas Lahug Cebu City 6000 II. SYKES Technical and Customer Service Representative January 2016-August 2016 Address: Synergis I.T. Center Mabolo Cebu City 6000 III. CONVERGYS Customer Service Representative March 2015-August 2015 Address: 8th Flr. The Link Cebu I.T. Park Apas Lahug Cebu City 6000 IV. 24/7 CUSTOMER PHILS., INC.: Technical Support Representative November 2014-February 2015 Address: 6th Flr. eBloc 3 Bldg. Cebu I.T. Park Apas Lahug Cebu City 6000 V. COGNIZANT: Senior Process Executive October 2013-June 2014 *Registered Representative, FINRA Series 6 Exam (Investment Company Products/Variable Contracts Limited) License CRD#- Address: 11th and 12th Flr. Sky Rise 4 Cebu I.T. Park Apas Lahug Cebu City 6000 VI. LEXMARK R & D CORP.: Global Reporting Specialist May 2013-August 2013 Address: Lexmark R & D Corp. Lexmark Plaza 3 Samar Loop cor. Panay Road, Cebu Business Park Cebu City 6000 VII. ACCENTURE, INC.: Metrics and Analytics Analyst/Reports Analyst June 2012-February 2013 Order Manager February 2012-May 2012 Program Control Services Senior Analyst July 2011-November 2011 Fraud and Revenue Protection Analyst January 2010-June 2011 Customer Service Administration Representative-Back Office August 2009-December 2009 Customer Service Representative-Outbound and Inbound February 2008-July 2009 Address: Accenture, Inc. Robinson’s Cybergate Bldg. Don Gil Garcia St., Brgy. Capitol Site Cebu City 6000 VIII. ePERFORMAX CONTACT CENTER: Customer Service Trainee July 2007-September 2007 Address: ePerformax Contact Center JY Square Mall Lahug, Cebu City IX. CEBU PARKLANE INTERNATIONAL HOTEL: Sales Coordinator May 2007-July 2007 Address: Cebu Parklane International Hotel Cor. Abp. Reyes Ave. and Escario St. Cebu City 6000 EDUCATION Bachelor of Science in Hotel and Restaurant Management Graduated Magna Cum Laude, March 2007 University of San Carlos P. Del Rosario St., Cebu City, Philippines June 2003-March 2007 High School ICC-La Salle Ozamiz City, Philippines June 1999-March 2003 ACHIEVEMENTS Graduated MAGNA CUM LAUDE University of San Carlos March 2007 Consistent Dean’s Lister University of San Carlos June 2003-March 2007 Nominee, CAFYA (Carolinian Freshmen of the Year Award) University of San Carlos February 2004 Champion, COED DAYS QUIZ BOWL COMPETITION University of San Carlos July 2003 SIGNIFICANT TRAININGS/WORKSHOPS/SEMINARS ATTENDED Professional: Business Process Improvement Training Accenture Cebu City August 2011 Customer Service Training (Outbound, Inbound, Sales, Customer Service Admin.) Fraud and Revenue Protection Training (Fraud queue) Accenture Cebu City February 2008-October 2008 Inbound Customer Service Trainee ePerformax Contact Centers JY Square Mall Cebu City July 2007-September 2007 School: Practicumer La Casa Paz y Rosario Pension House Cebu City 2nd sem. AY- Practicumer Cebu Parklane Intenational Hotel Cebu City 2nd sem. AY- Volunteer 23rd Southeast Asian Games (SEA GAMES) Cebu City Nov. 25-Dec. 5, 2005 Volunteer Sinulog Festival 2006 Cebu City Jan. 15, 2006 Volunteer 69th Cebu City Charter Day Celebration February 24, 2006 Personality Development Seminar University of San Carlos September 2003 Time Management Seminar University of San Carlos February 2005 PREVIOUS LEADERSHIP ROLES Editor-in-Chief DHM (Department of Hospitality Management) Magazine 2nd sem. AY-st sem. AY- COMELEC Secretary USC SSC Elections AY- PARTICULARS Age : 30 Birthday: October 13, 1986 Status : Single Health : Very Good Religion: Roman Catholic REFERENCES Elaine Hinayon Team Manager Iconex- Michael Nuesca SME/Administrator Iconex- Sheene Herbias Teammate Iconex- Rose Marie Revilleza Teammate Iconex- Arvin Tapangan Trainer Sykes- Analyn Endoma Trainer/Team Lead Convergys-Cebu- Ma-anne Montesa Team Manager Cognizant- or- Rose Cabahug Associate Manager Accenture +63 - or- (signed) JAYMARL R. PADREGANDA -END-