Jayne Miyako Dela Cruz

JAYNE MIYAKO DELA CRUZ - Sta. Rosa, Laguna COMMUNITY MANAGER / OPERATIONS LEAD ABOUT ME - I am a talented, ambitious, and hardworking individual, with broad skills and experience in administrative assistance, customer service, data entry, digital marketing, managing teams and SMM. EXPERTISE EDUCATION Data Analytics FAITH Colleges Google Microsoft Office Bachelor of Elementary Google Analytics Digital marketing Education Hubspot CRM Digital Marketing - 2020 EXPERIENCE Operations Lead January 2022 - Present Ameriquote • • • • • • Enhanced internal processes to improve department productivity and work accuracy Successfully Identified the root causes and knowledge gaps for both internal and external departments and implement changes for improvement Developed continuous improvement tools and methodologies to clearly define the business current transactional value streams Provided mentoring/training to key stakeholders on the use and practice of continuous improvement Planning and assisting in the execution of various continuous improvement transformation events and projects targeted toward improving business operational excellence and performance Communicate with buyers and partners to strengthen business ties Digital Marketing Specialist June 2022 – December 2022 TBO – Home Oxygen Company • • • • • • • • Plan and execute Google Ads campaigns Curate contents and publication materials using Canva, Adobe and etc. Manage and oversee Google ads account builds including key phrase research, ad creation, account configuration Run ads and campaigns on social media platforms Optimizing website for better search results Create analytics report that develops impactful business decisions Lead a successful campaign that increase the company sales from 15% to %200 Increase the number of new and returning customers Social Media Manager / Community Manager (Project Based) • Handles FB group and page, Twitter, IG, Tiktok, and Discord • -Creates content and posts to boost the engagement of the group • Recruit members and encourage them to share their thoughts and insights • Able to grow the community within the span of months of creating the group • Invites personalities to interact and engage with the members of the group • Posts weekly themes, contents, and articles • Build organic interactions with the audiences to which they can connect, share and grow • Facilitate online meetings and lives sessions with the members of the groups Technical Support Representative February 2019 – December 2021 Dexcom | Medtronic • • • • Ensure high quality experience for each of the patients by appropriately engaging and interacting with them Use and maintain software and databases appropriately. Document patient and product information, send replacements and samples, and perform patient follow-up per department standards Address time-sensitive issues, such as payments, account questions, customer issues, or troubleshooting by email, phone or social media with professionalism in a timely manner Demonstrate effective communication skills and relationship-building Customer Support Representative February 2018 – January 2019 Teletech Sta. Rosa Food Delivery Application: Handles emails and chats for customers on their inquiries about their order and account details. Answers escalated issues through email. Provide outbound calls to customer for order status. Provides chat support for technical issues on mobile applications and websites. Telecommunications Company: Provides support for technical issues on both mobile phones and mobile services. Handle calls for customers on their inquiries about phone and account details (Credits, usage, charges, and unlocking and other product concerns).