Jean Painter

Jean Painter Instructional Designer / Technical Writer-- Technical Writer Hewlett Packard Enterprise, worked remotely (February 2016 – July 2018) Wrote and updated user guides, installation manuals, release notes, and other technical documentation related to Hewlett Packard network switches and software products. Worked with XML, HTML, topic based/structured authoring, DITA, and single-sourcing. Worked with engineering staff to gather and refine content. Used Arbortext Editor, XMetal, SDL, Markdown, Git, Adobe Acrobat, Microsoft Word, and SnagIt. Instructional Designer Wells Fargo Wealth, Brokerage & Retirement, worked remotely (September 2016 – December 2017) Designed and wrote eight Captivate e-learning courses for financial professionals that covered multiple process engineering topics. Two of the courses covered advanced use of Microsoft Visio. Worked with subject matter experts from multiple departments. Used Microsoft Word, Microsoft PowerPoint, Microsoft Visio, Microsoft Excel, Adobe Captivate, Adobe Acrobat, Snag-It, and SharePoint. Instructional Designer Wells Fargo Wealth, Brokerage & Retirement, worked remotely (October 2015 – February 2016) Designed and wrote learning material for financial advisors. Deliverables included Captivate courses, Centra and Live Meeting facilitated sessions, and web-based learning activities such as web content, case studies, and assessments. Worked with subject matter experts from multiple departments. Used Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Adobe Presenter, Adobe Captivate, Adobe Acrobat, and SharePoint. Technical Writer Wolters Kluwer, worked remotely (February 2015 – September 2015) Worked with technical staff and PMO in North America and Europe to document processes, procedures, and RASCI charts as company moved toward its migration to Office 365. Consulted with staff in security, legal, operations, and engineering to ensure documentation was accurate. Used Microsoft Word, Microsoft Visio, Microsoft Excel, Adobe Acrobat, and SharePoint. Technical Writer AgriBank, worked remotely (June 2014 – November 2014) Wrote documentation for this company’s development group, including user guides for software applications, stored procedures, and web services. Used Microsoft Word, SnagIt, and SharePoint. Instructional Designer Xerox Services, worked remotely (March 2014 – October 2014) Worked on the Ernst & Young team designing and developing web-based and instructor-led training content for E&Y’s Transaction Advisory Services group. All training had to meet NASBA Continuing Professional Education (CPE) requirements. Used Microsoft Word, Microsoft PowerPoint, SnagIt, Adobe Acrobat, SharePoint and WebEx. Technical Writer Bank of America, worked remotely (October 2012 – April 2014) Wrote and published procedure and policy documents for the bank’s procedure management group. Used Microsoft Office, SnagIt, SharePoint, and WebEx. Instructional Designer United Health, worked remotely (January 2014 – April 2014) Updated computer-based training (scripts, SmartBuilder lessons and courses, and Adobe Captivate software simulations) for View360 Cognos Data Reporting. Used Adobe Captivate, Suddenly Smart - SmartBuilder, and Microsoft Word. Technical Writer United Health, worked remotely (August 2013 – December 2014) Part of a knowledge management team that worked with KANA software. Migrated documentation, including HTML articles, Word documents, Excel documents and PowerPoint presentations, from one knowledgebase to another. Modified and cleaned up HTML code and documentation according to company standards. Instructional Designer Hewlett-Packard, worked remotely (October 2012 – July 2013) Developed and delivered training content, help desk scripts, and reference materials for HP and their client, the United States Department of Veterans Affairs. Received security clearance. Audience was help desk personnel and system administrators who supported identity and access management for end users. Used Microsoft PowerPoint, Microsoft Word, Microsoft Live Meeting, and SharePoint. Instructional Designer United Health / Optum Health, worked remotely (October 2011 – September 2012) Wrote computer-based training (scripts, SmartBuilder courses, and Adobe Captivate software simulations) for View360 Cognos Data Reporting and Care Pattern Analyzer. Instructional Designer Wells Fargo Bank, N.A., worked remotely (October 2011 – June 2012) Worked with the Consumer Lending Group Learning and Development to produce computer-based training modules and coaching guides for the Common Portal Infrastructure (CPI) application. Also wrote training materials for the CORE software that Wells Fargo uses to process loans. Used Microsoft Word, Microsoft PowerPoint, Macromedia Breeze/Adobe Connect, SnagIt, SharePoint, and Microsoft Live Meeting. Instructional Designer Gillette Children’s Hospital, St. Paul, MN (October 2011 – April 2012) Wrote user guides and training documentation for client’s Quadramed applications. Used Microsoft Word, Adobe Acrobat, and SnagIt. Instructional Designer Wells Fargo Bank, N.A., Worked remotely (November 2010 – September 2012) Wrote training materials for the CORE software that Wells Fargo uses to process loans. Received software requirements and change requests from development staff and interviewed subject matter experts to turn technical information into end-user training documentation. Used Microsoft Word, Adobe RoboHelp, Adobe Acrobat and SnagIt. Technical Writer/Instructional Designer ProVation Medical, Minneapolis, MN (June 2009 – November 2010) Provided technical and end-user documentation for the medical order set and pharmaceutical data products. Worked with developers and business analysts to determine content needs. Used Microsoft Word, MadCap Mimic and MadCap Flare. Instructional Designer Wells Fargo Bank, N.A., worked remotely (October 2008 – June 2010) Worked in the Home Mortgage sector of Wells Fargo to develop training for several software programs. Tracked progress via Microsoft Project and multiple SharePoint sites, attended development meetings, and participated in post-pilot training evaluation sessions. Used Microsoft Word and PowerPoint. Instructional Designer Cisco Systems, worked remotely (July 2008 – October 2008) Created e-learning courses for account managers, engineers, and sales representatives. Content included screen captures from various applications, audio files for slide narration, text captions and text animation, animation files, and interactive assessments at the end of each course. Used Adobe Captivate, SnagIt, and Microsoft PowerPoint. Technical Writer Wells Fargo Bank, N.A., worked remotely (June 2008) Worked with the Technology Manager and database analysts on the Business Industry Intelligence Infrastructure Readiness team to document their MIS Server Environment. Created flowcharts in Microsoft Visio and documented team services, roles, and metrics in Microsoft Word. Instructional Designer Wells Fargo Bank, N.A., worked remotely (October 2006 – June 2008) Designed and wrote training programs for the RMBS, CDO and Default Process groups. Each training program included 10+ individual courses and each course included a facilitator guide, participant guide and assessment. Used Microsoft Word to create instructor-led materials and Macromedia Breeze/Adobe Connect to create course assessments. Instructional Designer, Trainer Gap, Inc., San Francisco, CA (August 2006 – October 2006) Gap, Inc. utilized ENOVIA MatrixOne to manage the design and production of its Banana Republic brand. Worked with staff at the company’s headquarters in San Francisco to fine-tune training materials designed to introduce designers and mill/dye-house staff to software functionality and business processes. Conducted a three-day training session at the Gap’s San Francisco offices with participants from San Francisco, New York, Miami, Italy, Turkey, India and Hong Kong. Used Microsoft Word and PowerPoint. Instructional Designer Ecolab, Inc., St. Paul, MN (February 2006 – August 2006) Ecolab implemented ENOVIA MatrixOne across their worldwide enterprise. Modules used included Program Central, Engineering Central and Specification Central. Worked with business groups to fine-tune role-based responsibilities within processes. Used Microsoft Word and Adobe Captivate. Technical Writer Blue Cross/Blue Shield, Minneapolis, MN (August 2005 – February 2006) Worked with the BCBS Learning and Knowledge Management group to integrate four departments as part of a restructuring effort. Produced and implemented a project plan that included a documentation management pilot and training in lessons learned sessions. Deliverables included project plans, analysis of focus groups, process flow diagrams, and training content. Used Microsoft Word, Visio, Project, and Adobe Acrobat. Technical Writer Mesaba Airlines, Minneapolis, MN (April 2005 – July 2005) Used Adobe FrameMaker to document a new Mesaba aircraft. Met a tight deadline that resulted in a FAA review of all aircraft documentation. Documents included the Pilots Operation Manual, Ground Operations Manual, Flight Attendants Manual and Flight Attendants Training Manual. Modified graphics using Adobe Photoshop. Technical Writer Dakota County IT Department, Hastings, MN (October 2004 – February 2005) Documented the county mainframe-based tax system. Created a flowchart that showed relationships between subsystems and business functionality. Used Microsoft Word and Visio. Technical Writer GMAC-RFC, Minneapolis, MN (June 2004 – October 2004) Worked on a project aimed at ITIL compliance. Developed and documented processes, procedures, and uses cases for change management, release management, incident management, and configuration management. Ensured that all documents met Sarbanes-Oxley compliance requirements. Used Microsoft Word and Visio. Technical Writer Malt-O-Meal Corporation, Northfield, MN (March 2004 – May 2004) Wrote a 50-page reference guide in Microsoft Word for software used by Malt-O-Meal to automate their Northfield, MN production plant. Interviewed subject matter experts to identify areas in need of additional troubleshooting documentation. Edited graphics in Adobe Photoshop. Technical Writer Best Buy Corporation, Minneapolis, MN (October 2003 – February 2004) Conducted an inventory of Best Buy systems as part of the company's disaster recovery program that was driven by a Sarbanes-Oxley compliance initiative. Developed templates in Microsoft Word and Visio for facilitation guides, disaster recovery specifications, and system diagrams. Interviewed subject matter experts, documented system specifications and produced diagrams and use cases for each system. Instructional Designer American Medical Systems, worked remotely (October 2003 – January 2004) Researched and wrote training materials in Adobe FrameMaker for sales representatives who sell medical supplies to physicians. Produced illustrations and edited photographs in Adobe Photoshop. Technical Writer Kontron Mobile Computing, Minneapolis, MN (August 2003 – September 2003) Researched and wrote user guides in Microsoft Word for two wireless computers designed to operate under extremely rugged military conditions. Edited photographs using Adobe Photoshop. Technical Writer Woodbridge Corporation, worked remotely (July 2003) Used Adobe FrameMaker to update a 400+ page materials management user guide. Technical Writer Advanced Wireless Communications, Minneapolis, MN (May 2003 – June 2003) Researched and wrote a user guide in Microsoft Word for software that controls remote wireless communication systems. Produced software process diagrams in Microsoft Visio. Technical Writer FinePoint Technologies, Los Angeles, CA (March 2003 – April 2003) Wrote an engineer’s guide in Microsoft Word for software used by internet service providers to allow customers to self-repair connection problems. Produced software and hardware process diagrams using Microsoft Visio. Technical Writer Vertical Systems, Inc., Minneapolis, MN (February 2003) Wrote a user guide in Microsoft Word for software that communicates with PDAs to manage small businesses. Produced diagrams with Microsoft Visio that illustrate software processes and business flow. Technical Writer Identix Corporation, Minneapolis, MN (November 2002 – January 2003) Researched, wrote, and updated documentation in Microsoft Word for this manufacturer of fingerprint and facial recognition security systems. Documents included user guides, installation guides and administration guides. Instructional Designer Cummins Power Generation, worked remotely (July 2002 – October 2002) Researched and wrote training materials in Microsoft PowerPoint for the Large Commercial Products division of this manufacturer of generator sets. Subjects included regulators, alternators, governors and battery chargers. Instructional Designer NRG Energy, Minneapolis, MN (April 2001 – May 2002) Worked with subject matter experts to identify processes in Commodity Trading and Acquisitions. Mapped current processes and facilitated their redesign and improvement. Mapped redesigned processes and wrote use cases for updated systems. Prepared documentation for online publishing. Trained NRG personnel on implementation of processes and facilitated change management. Technical Writer Computer Network Technology, Minneapolis, MN (January 2001 – March 2001) Researched, designed and wrote a user guide, installation guide, and maintenance guide for business process modeling software. Interviewed management, developers, and other staff to develop content and style for the documentation. Used Microsoft Word. Technical Writer United Health Group, Minneapolis, MN (September 2000 – December 2000) Researched and documented a UHG proprietary database. Deliverables included use cases, process maps and detailed work instructions. Gathered information from management, engineers, and process specialists. Used Lotus Notes for project communication. Instructional Designer Cargill Inc., Minneapolis, MN (June 2000 – August 2000) Researched and wrote a user guide for proprietary financial modeling software within Cargill’s Strategy and Business Development group. Created job aid flowcharts that communicate instructions for critical tasks. Developed a program that included a training guide, exercises and test cases. Conducted one-on-one training with a group of financial analysts. Used Microsoft Word and Visio. Instructional Designer Harcourt Learning Direct, worked remotely (April 2000 – May 2000) Researched and wrote exams for this provider of distance learning tools. Edited and updated content using Microsoft Word. Instructional Designer US Bank, Minneapolis, MN (March 2000 – July 2000) Worked with subject matter experts to identify, redesign, and improve banking processes. Wrote use cases and detailed work instructions. Researched, designed and wrote training modules for two of US Bank’s in-house software packages. Used Microsoft Word and Visio. Technical Writer AMG Writers Group, worked remotely (February 2000 – June 2000) Used RoboHelp to write a help system for file delivery and storage software. Interviewed software developers to gather information. Technical Writer ADC Telecommunications, Minneapolis, MN (January 2000 – April 2000) Researched, designed, and wrote a reference guide for ADC’s Homeworx cable telephony system. Produced troubleshooting process maps. Used Microsoft Word and Visio. Technical Writer, Instructional Designer Thermo King, worked remotely (November 1999 – November 2000) Researched and wrote operation, maintenance, and diagnostic manuals for this manufacturer of environmental control products. Developed documentation standards as the company moved toward providing content in SGML. Used Adobe FrameMaker and Photoshop. Instructional Designer LearningByte International, worked remotely (October 1999 – January 2000) Researched and wrote user guides and reference manuals for this producer of online training programs. Interviewed engineers and other staff to gather content. Created styles and templates and produced documentation in Microsoft Word. Technical Writer MJS Communications, worked remotely (December 1999 – October 2000) Used Adobe FrameMaker to write, edit and update a series of printer hardware and software user guides that had to comply with the Xerox DTD. Technical Writer CHY & Associates, worked remotely (August 1999 – November 1999) Analyzed and wrote documentation for a major aircraft manufacturing company. Edited component maintenance manuals and fault insulation procedure manuals that had to comply with the aircraft industry standard DTD. Used Adobe FrameMaker and Microsoft Project. Technical Writer WAM!NET Inc., Minneapolis, MN (August 1998 – October 1999) Researched, designed, and wrote internal engineering documentation for the Core Software Development Group of this digital networking company. Documentation covered physical, data link, network, transport, session, presentation, and application architecture layers. Produced process guides, API manuals, installation guides, reference manuals, and process maps. Used Microsoft Word, Microsoft Visio and Netscape Composer. Technical Writer McTeer Systems, worked remotely (June 1998 – August 1998) Wrote a user guide for Workers Compensation software using Microsoft Word. Technical Writer, Instructional Designer Xerox Corporation, Minneapolis, MN (August 1994 – March 1998) Researched, designed, and wrote documentation for form, font and graphic software. Documentation included user guides, installation guides, release packages, reference manuals, and software development kit (SDK) guides. Designed, researched and wrote training programs for Xerox software. Used Microsoft Word and Adobe Photoshop. Technical Writer ViMaRC Inc., worked remotely (September 1995 – August 1999) Analyzed the results of market research studies and produced reports in Microsoft Word. Wrote questionnaires used in data collection. Research Analyst, Technical Writer Custom Research, Inc., Minneapolis, MN (June 1988 – June 1994) Analyzed results of market research studies for the consumer and business-to-business divisions. Wrote reports that were the last line of communication between the company and its clients. Designed and wrote a two-day training course for market research interns. Co-wrote the company’s 1991/1992 Malcolm Baldrige National Quality Award applications. Copywriter The Art Farm Advertising Agency, St. Paul, MN (1986 – 1988) Wrote advertising copy for radio and print ads. Education University of Minnesota, Minneapolis, MN B.A., Journalism and Mass Communication