Jean Rose Bernardo

I've been in the BPO industry for 3 years I performed full-cycle customer service duties. I've handled banking (credit and debit card), telco, and health and wellness account. Throughout my experience, I established effective strategies how to interact with a diverse variety of people. I also learned how to communicate well with customers regarding bills, and information inquiries regarding products and services. I am someone with experience and critical thinking skills with a focus on issue resolution and customer satisfaction.

In addition, I have 4 years of experience being a rockstar Virtual Assistant. I help the executives and business owners with their daily tasks and responsibilities.

I also worked as an executive assistant to the CEO for 1 year.

I am proficient in research, data entry, handling email, managing and updating social media accounts, scheduling meetings and events, creating business reports, and addressing employees' administrative queries.

Areas of my Expertise:

-Microsoft Office

-Google Suite

-Data Entry

-Email Handling

-Provide assistance in billing

-Answering queries from customers and helping them with their concerns

SYSTEMS & PLATFORMS

Zendesk

Intercom

Slack

Lunar

Hubstaff

Google Calendar

Trello

My focus is to provide superior results to my clients. I am known for being professional in giving my best to my employer.