Jean Rose Bernardo

JEAN ROSE BERNARDO R O C K S T A R V I R T U A L A S S I S T A N T | C U S T O M E R S E R V I C E S U P P O R T CONTACT --Blk 70 Lot 15B, Lapu-Lapu St. South City Homes, Binan Laguna SKILLS Committed, fun and nurturing individual, delivering the support, creativity and enthusiasm in work environment. Highly organized, efficient and skilled in a variety of virtual assistant tasks including: Social Media Management Support Office Management Support Inventory Management Support Marketing and Sales Support Customer Service Support Executive Management Support OBJECTIVE Targeting administrative support and freelance service opportunities. Eager to leverage my freelancer experience and customer service experience, skills, and knowledge to contribute to the company. LANGUAGE English PROFESSIONAL PROFILE Planner and problem solver who readily adapts to change works independently. Able to cope with manifold priorities and meet deadlines without sacrificing quality. Flexible and adaptable – versatile in different types of work, able to uphold a sense of humor under pressure. Competent with verified ability to easily outdo cultural differences. Committed and practiced all-around office management, administrative support, and data entry developed through experience as an Office Assistant and Intern. Talent for rapidly mastering technology and programs; all Microsoft Office Suite. Accustomed to handling sensitive, confidential records. Established history of producing accurate, timely reports. WORK EXPERIENCE Chat Support Agent | Billing and Inquiries CXSTOMER January 2022- July2022 Executive Administrative Assistant | SMM September 2018- December 2021 Tried and True Media, Co. Managed several social media accounts Developed marketing content such as blogs, promotional materials, and advertisements for social media. Designed and implemented social media strategies to align with business goals. Content creation Responded to emails and other correspondence to facilitate communication and enhance business processes. Organized and updated schedules for executives. Processed travel expenses and reimbursements for the executive team and senior management group. Chat Agent | Telco Account | Sutherland Global Services Philippines, Inc. April 2018- July 2018 Asked open-ended questions to determine which products or services would be the best fit for the customer's needs. Cultivated relationships with new customers and maintain good partnerships with existing clients. Responded proactively and positively to rapid change. Educated customers about billing, payment processing, and support policies and procedures. Entered orders into CRM and computer database system. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. JEAN ROSE BERNARDO R O C K S T A R V I R T U A L A S S I S T A N T | C U S T O M E R S E R V I C E S U P P O R T WORK EXPERIENCE CONTACT --Blk 70 Lot 15B, Lapu-Lapu St. South City Homes, Binan Laguna SEMINARS ATTENDED Public Relations and Marketing Techniques 2018 I am a leader: “Young servant of Tomorrow, Expanding Horizon for Success” 17th Annual Leadership Training Seminar – UPHSL Biñan 2016 PERSONAL REFERENCES Philippe Constantino Team Leader Cxstomer- Marigold Apolo Manager Tried and True, Co- Sandy Murphy- Virtual Executive Assistant | Chat Support | LaunchForth, Inc - Dasmariñas Cavite May 2017- March 2018 Personal Administrative Assistance. Appointment and Calendar Management and Scheduling, Email Management Collaborate with teams to share findings and define strategies. Customer Engagement. Resolving customer queries via chat or email Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information. Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings. Kept extensive contact list updated with new contacts and changes to existing contacts. Office Assistant | University of Perpetual Help – Biñan May 2016 - July 2017 Clerical and administrative communication-oriented duties Provide assistance to the different departments Reports directly to the Dean Assist students in handling their academic matters Handle and respond to student inquiries Handle and process student admission forms Maintain and manage student files in an organized manner Perform administrative duties relating to students programs Executive Assistant to the CEO | Bern Bowls Packed Cuisines (Microbusiness Food Delivery) – Biñan January 2015- January 2016 Supervision for cooking, preparing, and delivering packed meals Coordinates with the inventory of ingredients and packaging materials Maintains customer satisfaction Contributed to smooth business operations by planning and organizing meetings and conferences. Updated spreadsheets and created presentations to support executives and boost team productivity. Maintains customer satisfaction Coordinates with the inventory team Sales support and coordination EDUCATIONAL BACKGROUND- UNIVERSITY OF PERPETUAL HELP System Laguna – Biñan City, Philippines BS in Business Administration Major in Business Managemen - UNIVERSITY OF MAKATI – Makati City, Philippines BS in Business Administration Major in Supply Management - CHRISTIAN SCHOOL INTERNATIONAL –Los Baños, Philippines High School