Jemmuel Atendido

Jemmuel Atendido Summary I am a highly motivated individual with vast experience in the Customer Service field. I have a proven ability to train and guide a team of Customer Service Representatives in providing positive results through customer satisfaction. I possess excellent management skills and can work with minimum supervision while consistently hitting targets in a timely manner. Experience Phone: - Email:-Skype ID: live:jemzz27 Team Leader / Supervisor Results Companies Inc. Philippines July 2015 – April 2019 Sitel Philippines April 2007 – December 2014 • Key skills • • Interpersonal skills • Communication • Time management Collaboration Customer Service Lead a team of customer service representatives to increase service center profitability. Trained staff on how to improve customer interactions. Enforced Service Center policies, procedures and quality assurance measures. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations. Customer Service Representative Sitel Philippines – Pasig City November 2005 – March 2007 Leadership • Product and service knowledge • • Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Demonstrated mastery of customer service call script within specified time frames. Sales techniques MS Office Languages Education Bachelor of Science – Industrial Engineering Technological Institute of the Philippines 2003 - 2004 | Undergraduate English (Fluent) Certifications Six Sigma White Belt | Aveta Online Institute (2015) Search Engine Optimization | Udemy (2019)