Jenefer Manalo

I work as Customer Service for 5 years and I am in charge of answering inbound calls for credit cards inquiries like credit balance, and I Maintains inventory of blank cards and sends cards to be imprinted as needed. Being a Credit Card Process Associate I verifies names and account numbers on cards and mails completed cards to customers. Process Disputes and fraud as per customer request and Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Handle customers' enquiries, requests and complaints in a professional manner. Maintain and update customer information upon request such as email address, Address and other personal information on the account. Process the payment over the phone. Filed a dispute and fraud on the unauthorized transaction on the account. Providing account balance and payment due date. Sykes Asia Inc./ Capital One Bank Chinag Ratings Bearing Distributor Distribution World Wide Amazon FBA Seller COPYWRITER Product Researcher Genpact LLC/ CitiBank.My goal is to support my clients to meet their long-term goals and to build a team or an individual contributor that can provide highest-paying business to provide the company's happy clients with a positive longlasting and possitive cash flow. Aspiring to work as a reliable virtual assistance who is able to provide professional service while meeting the deadlines on time and motivated individual looking for an opportunity to serve as an effective virtual assistance with the ability to prioritize task efficiency while maintaining accuracy in all areas of responsibility.