Jennifer Laurent Hernandez

Jennifer Laurent Hernandez Virtual Project & Customer Success Manager-| +1 - CAREER OVERVIEW I have a deep understanding of teaching & consulting through years of experience as an ESL teacher & marketing/communication consultant. You can count on me to utilize my unique skill set in a collaborative & fast-paced environment, as I have in the positions listed below. Along with my ability to manage cross-functional teams & provide excellent customer support, you’ll find my highly efficient problem-solving skills to be just what you need to reach your company goals! REMOTE SKILLS Remote Project Management | Virtual Teaching & Training | Community Management | Digital Communication & Collaboration | Online Calendars & Scheduling | Virtual Administration | Online Customer Support | Email Management | Social Media Marketing | Digital Content Creation | Data Analysis PROFESSIONAL SKILLS Language Teaching | Client Relations & Communications | Fluent in Spanish Language | Educational Planning & Coordination | Executive & Administrative Support | Marketing TOOLS Canva | Google Workspace | Zoom | Microsoft Suite | Synergy | Procreate | Photopea | Webex | Formsapp | Python | SQL | Slack | REMOTE EXPERIENCE Teacher | Aug 2016 - Present Baldwin Park Unified School District – California, USA & remotely ▪ Develop & facilitate learning content for grades K-12 by implementing innovative educational platforms, language material & teaching practices to improve the curriculum ▪ Prepare & implement immersive dual-language classes, English as a foreign language, learning theory, speech development & special education classes while applying research-based & effective instructional strategies such as Thinking Maps, Write from the Beginning & CGI Math ▪ Communicate with other teachers & parents weekly to assess student evaluations & provide feedback, design/plan daily unit lessons, administered tests/evaluations & encourage a positive learning environment Social Media Manager | Oct 2019 – Dec 2021 GamaRay Pins – California, USA & remotely ▪ Planned & monitored social media presence & content on multiple platforms, organized content calendar while analyzing engagement & effectiveness ▪ Created, posted & managed updates/responses for all online content & customers’ inquiries, developed communication style & engagement strategies ▪ Drafted reports & presentations to track customer reviews, social media analytics, supported sales/marketing teams while implementing strategic marketing initiatives Communications Specialist Consultant | Jun 2008 – Present Ramon Gama Landscaping – California, USA & remotely ▪ Communicate to new & existing customers to discuss their needs, answer customers’ inquiries about products, prices, availability & credit terms while negotiating prices/terms of service agreements ▪ Maintain customer records using automated systems, complete expense/sales reports, provide support in a variety of areas ▪ Brainstorm, plan & implement creative marketing strategies, increase customer retention & sustain customer relationships by offering upgrades to new services, personally replying to calls/correspondences & providing extraordinary customer service EDUCATION & CERTIFICATIONS Bachelor’s of Anthropology | 2014 California State University Google Data Analytics Professional Certificate | In progress Google Career Certificates TEFL Certificate | 2021 International Open Academy 30-Day Substitute Teaching Permit | 2016 Commission on Teacher Credentialing