Jennifer V. Cruz

Jennifer V. Cruz Blk3a L11 Messina St., Trails of Maia Alta Antipolo Rizal- Professional Experience WEBLIO Online English Tutor, February 2015 – Present Main duties Create lesson plans to teach non-native speakers to read, write and speak English.  Help students learn English grammar, pronunciation and conversational skills.  Interact in a friendly and patient manner with students from different cultural backgrounds, Students of all levels of language proficiency. Communicate effectively with students by articulating clearly, selecting vocabulary, and assessing comprehension by varying methods. Listen actively and effectively in order to identify and solve problems, facilitate learning for Students, and build student confidence WELLS FARGO Collections Agent 2, July 2014 – February 2016 Main duties Collect payments on past due bills. Make outbound calls to customers regarding unpaid bills. Receive inbound calls regarding customer queries and unpaid bills. Answer inquiries and provide information to customers. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Access and process information regarding customer application. Provide customers payment plans to settle their debts. Process payments over the phone using credit/debit cards. Responsible in processing disconnection and reconnection of customers light and gas. Maintains customer records by updating account information. Stellar Global Solutions Collections Agent/Portfolio manager/Customer Service Representative, July2010 – December 2011 Main duties Collect payments on past due bills. Make outbound calls to customers regarding unpaid bills. Receive inbound calls regarding customer queries and unpaid bills. Answer inquiries and provide information to customers. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Access and process information regarding customer application. Provide customers payment plans to settle their debts. Process payments over the phone using credit/debit cards. Responsible in processing disconnection and reconnection of customers light and gas. Maintains customer records by updating account information. NCO Group Manila Collections Agent/Customer Service Representative, February 2007 – February 2009 Main duties: Collect payments on past due bills. Make outbound calls to customers regarding unpaid bills. Receive inbound calls and process payments over the phone using credit/debit cards. Provide customers payment plans to settle their debts. Access and process information. Maintains customer records by updating account information. Prepares product or service reports by collecting and analyzing customer information. Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases. Utilize computer systems to handle skip tracing. Ensure all customer information is correct, including phone numbers and addresses. Send statements of delinquencies to credit bureau. Follow federal and state laws dealing with debt collection. Manila Electric Company (MERALCO) Administrative Assistant/Medical Clerk, October 2000 – October 2001 Main Duties: Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements. Process Philhealth applications. Attend meetings and seminars regarding health claims and processes. Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Ensures availability of treatment information by filing and retrieving patient records. Maintains patient accounts by obtaining, recording, and updating personal and financial information. Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims. Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs. Protects patients' rights by maintaining confidentiality of personal and financial information. Maintains operations by following policies and procedures; reporting needed changes. Contributes to team effort by accomplishing related results as needed. Education AMA Computer College–EAST RIZAL Bachelor of Arts in Psychology - 2001 LA CONSOLACION COLLEGE – CALOOCAN Secondary – 1994 Elementary – 1989 Additional Skills Computer Proficient (knowledgeable in MS office application; Internet savvy) SAP Certified Knowledgeable in federal and state laws dealing with debt collection.