JENNY ROSE
COMBATE
E-Commerce/General Virtual
Assistant
I am in Customer Service for 10+ years. As a
Customer Service Associate, I am here to help and
delight the customer. My responsibility is to solve
a problem for a customer. If something doesn't
CONTACT
seem "right", I look into it further to investigate
what action may be needed to resolve it. I share
what I am hearing and seeing from the customer
-
with the correct teams so that problems can be
-
fixed for all customers and for the company itself.
Naga City, Philippines 4400
live:elyjamae
RELEVANT EXPERIENCE
E-Commerce
Customer Service May 2019 - 2022
SKILLS
Customer Service/Virtual
Assistance
Answered daily chats and Emails
Supported and Managed the Customer Service Process
Edit/Cancel/Process Orders
Refunds/Amazon/ebay/Walmart
Email Support
Data Entry
GSuite
Communication
CareerVantage UK
Relationship Manager | December 2016 - Aug 2019
Managed Emails/Calendars
HR/Customer Service
E-Commerce
BPO
Digital Marketing
Customer Service Agent | December 2012 - 2016
REFERENCE
Michelle Bravo Alarcon
--
Outbound Calls/Emails/Chats
Sales/Tech Support
Billing/VoIp
EDUCATION BACKGROUND
BS Information Technology
University of Nueva Caceres
Undergrad 2nd year
