Jeremy Paul V. Apuada

 112 Cenacle Drive Sanville Subd. Q.C. Phone - E-mail- Jeremy Paul V. Apuada Objective To climb up the career ladder and join a respectable company by being a team player for the success of the company Employment [March 6, 2018 – March 6, 2019] WellConnected Business Systems 10/16 Ledgar Road Balcatta 6021 WA Position : I.T. Specialist Duties and Responsibilities Maintain client wifi printer connectivity Review and dispatch Orders Monitor client toner and ink level Create report of inventory, parts and services Request dispatch of onsite technicians Coordinate with onshore clients for updates and trainings Handle onboard training for new hires Set up correct IP addresses for clients Handle subnet mask configurations Bypass firewalls for smoother software installation [January 2015 - January 2016] ALI Computer Services 2nd Flr. Vicar Bldg.Visayas Ave. Position : Virtual Assistant (Admin) for HP Australia Duties and Responsibilities Maintain Website inventory Review Orders Monitor Warehouse inventory Create report of inventory, parts and services Import evidences Coordinate with onshore clients for updates and trainings Handle onboard training for new hires [September 16, 2009- September 2013] ACS Affiliated Computer Services 7th Floor One E-Com Bldg.Palm Coast Ave. Mall of Asia Complex Pasay City Position : Insurance Analyst Duties and Responsibilities Obtain Evidences of insurance Review the obtained evidences “tag” the loan accordingly Update the system based on the evidences Import evidences Position : Client Relations Manager Duties and Responsibilities Coordinate with other Department regarding Borrower’s concern Service the borrower’s account Provides approval for insurance analyst when needed Keeps loans up to date (maturities, payoffs, etc.) Makes sure that funds in suspense are not left there for a long time [October 2008 – Sept. 15 2009] iSource Training Center DNS Bldg. Filmore cor. Arellano St., Palanan, Makati Position : Training Specialist Duties and Responsibilities Develops training modules Conducts pre-assessment methods to screen trainable candidates Facilitates Finishing Course for Call Center Agents training program Assesses trainees/candidates and declare them as competent or not yet competent Endorses graduates to Call Center clients Monitors endorsed candidates’ employment status Generates Enrollment, Terminal, and Employment Report and submit them to TESDA and BPAP Generates endorsement reports for monitoring [August, 2007 - - March 3, 2008] iSource MS Cityland 10 Tower 2 H.V. Dela Costa st, Makati City Position: Training Specialist / Operations Manager Duties and Responsibilities Conducted communications training Responsible with screening applicants Conducted interviews for agent, supervisorial and managerial positions Generated leads Identified hiring needs by the clients and matching job requirements with likely candidate sources Provided employment information and directions to the candidates who will be endorsed to the clients Attended Calibration with clients [March 13, 2007 – August, 2007] iSource MS Cityland 10 Tower 2 H.V. Dela Costa st, Makati City Position: Lead Outsourcing Officer Duties and Responsibilities Acquired leads for the company Generated pool of applicants based on the clients specification Supervised and Conducted phone interview and phone invites [July 10, 2006 – Nov. 5, 2006] HSBC-HDPP 40th Flr Pbcom tower Ayala ave. Makati city Position: Processing Executive ( U.S. Care Dept.) Duties and Responsibilities Provided customer service Processed check by phone payments Handled card activation, lost/stolen reports, account maintenance, card replacements, card validation Handled card member requests such as credit limit increase/decrease, account closure/consolidation , account reinstatement, balance transfers Took fraud calls, verifying account activities, generate new accounts for those with fraud alert Offered enhancement services like debt suspension programs, credit protection plans, identity resolution services and maintain and exceed sales goals [ June 20, 2005 – Dec. 2005 ] Client Logic Wynsum Corp Plaza Ortigas, Pasig Position: Technical Support Representative (Dell) Duties and Responsibilities Troubleshooting over the phone with customers’ having problems with their computers Dispatched computer parts and peripherals Tracking down of dispatched parts [ July 2003 – February 2004 ] C3 Source1 Asia Cyber park Eastwood Libis Pasig Position: Technical Support Representative (Sony) Did troubleshooting Sony digital products over the phone Handled pre-sales of Sony digital cameras and camcorders Handled pre-sales of Sony MP3 and WAV players for U.S. consumers [ 1998 – 1999 ]McDonald’s Quezon Ave. Quezon Ave. Q.C. Position: Service Crew Duties and Responsibilities Handled McDonald’s products making sure it was fresh and hot Served customers according to McDonald’s Standard [ 1997 – 1998 ]McDonald’s Commonwealth Ave. Ever Gotesco Commonwealth Position: Service Crew Duties and Responsibilities Handled McDonald’s products making sure it was fresh and hot Served customers according to McDonald’s Standard TESDA National Certification for Trainer’s Methodology and Assessor’s Methodology Education CollegeBachelor of Computer Science Major in Programming AMA Commonwealth Commonwealth ave., Q.C. March 1997 SecondaryP.M. Calamba Learning Center Cubao, Q.C. March 1993 ElementaryClaret School Teacher’s Village, Q.C. March 1989 References Mark Malonzo – -