JERILL C. RUBARES
A self-driven Customer Service Specialist with over 10 years experience providing customer support for financial institutions, neurotech company and online sellers. I also perform duties as virtual assistant for ecommerce businesses.
WORKING EXPERIENCES
May 2017 - PRESENT - Customer Sales and Support Representative
EMOTIV INC. (www.emotiv.com), San Francisco, CA
- Promptly respond to customer enquiries via phone, email (Zendesk), live chat and social media
July 2019 – September 2020 – Lead Generation Specialist, Drop shipping Manager, Customer Service Rep
Valet Seller, Rochester NY
Reached out to potential leads and clients
Processed and managed drop shipping orders
Customer Service for Amazon account and Shopify
December 2015 – April 2017- Administrative Assistant
RAPCO Suppy, Kissimmee, FL
Data entry
Catalog documents
Customer Service Rep for Amazon Seller account
October 2013 – Nov 2015 - Virtual assistant, Customer service Associate
Amazon and Ebay Online sellers (Silverstallion Inc, Home Series, Athlete Culture, Shessentials), Canada
Processed orders, product reviews monitoring, product rating monitoring
Customer Service for buyer inquiries and resolving buyer complaints
October 2003 – April 2010 - Customer Service Associate
Etelecare Global Solutions, Eastwood City, Quezon City, PH
Customer Service Associate for American Express Gift Cards ( 18 months)
Sales Processing for AT&T Mobile Services ( 3 months)
Customer Service Associate for Ameriprise Financial with Series 7 license ( 2 years)
October 2002 – September 2003 Store marketing Officer
Jollibee Foods Corp, Climaco Branch, Zamboanga City, PH
PERSONAL DATA
Name: Jerill Campaner Rubares
City Address: Lot 5-B Paraiso Homes, Tumaga, Zamboanga City, Philippines
Contact number: - Email: -Date of Birth: May 13, 1981Place of Birth: Zamboanga City
Religion: Roman CatholicSex: Female
LinkedIn Profile - https://www.linkedin.com/in/jerill-rubares-/
Languages/ Dialects you can speak or write: English, Tagalog, Visayan, Chavacano
Skills:
Fluent in English, excellent communication skills, computer literate, have experience with Google Suite, customer service, Amazon and Ebay customer service
EDUCATION
POST GRADUATE
Western Mindanao State University -
- Master’s Degree in English Language Studies
COLLEGE
Ateneo de Zamboanga University -
- Graduated with degree in BS in Management Information System
- Recipient of a four year scholarship from Government Service Insurance System (GSIS)
CHARACTER REFERENCE
Boaz Yu - skype name “yuboaz” - previous employer, Online seller
Maya Dunne – President, Valet Seller
