I've been working in the customer service industry (voice and non-voice) for three years now, providing quality service to customers. I was able to manage telecommunication and financial accounts, in which I was trained to do basic phone and software troubleshooting, calculate and explain bills, and evaluate credit card applications. I've also worked as a virtual assistant for an eCommerce account on the side. I'm going for a great and stable job, and with my experience, I could say that I'm equipped with knowledge and skills that I can use to help you build your business.